Customer Service Representative

Community Choice Financial Family of Brands; Fairfield (OH); On-site; USD 20,664 - 25,141; Full time

Benefits offered by this job

Paid training

Educational Reimbursement

401(k) with company match

Mental health resources

Paid time off

Job summary

Community Choice Financial Family of Brands in Fairfield, OH, is looking for a Customer Service Representative to help customers access financial solutions. This role includes providing exceptional in-store experiences while processing transactions and building connections with the community.

Responsibilities include managing customer transactions and maintaining accurate data. The ideal candidate will have strong communication skills and attention to detail. Competitive hourly pay and a comprehensive benefits package are offered.

Qualifications

• Excellent communication skills with customers and colleagues.
• Ability to accurately enter data and maintain attention to detail.
• Must be at least 18 years old and undergo a background check.

Responsibilities

• Connect with customers to build lasting relationships.
• Process customer transactions accurately.
• Maximize customer success by offering personalized financial services.
• Maintain customer information in the POS system accurately.

Skills

Verbal communication

Data entry accuracy

Customer relationship building

Bilingual (English/Spanish)

Education

High school diploma or equivalent

Tools

POS system

Microsoft Office

Job description

Customer Service Representative

Fairfield, OH – As a Customer Service Representative (CSR), you’ll help people in your community access the financial solutions they need—right when they need it the most. You’ll play a pivotal role in our high-performance environment by building connections with our diverse customer base and processing transactions (check cashing, money transfers, and customer payments) while providing exceptional in‑store experiences.

Compensation

The hourly wage for the position is between $15.00 and $18.25 per hour. The hourly rate is just one of many elements that make up our Total Compensation package.

Benefits & Perks

• Paid on‑the‑job training and a comprehensive new‑hire program.
• Access to a robust learning management system with e‑learning modules.
• Cross‑brand training that enables you to move into opportunities at any of our eleven brands across the country.
• Enrollment in a Key Holder Program designed to establish and enhance leadership potential for promotion.
• Performance‑based career advancement.
• Educational Reimbursement Program.
• Multiple coverage choices for medical insurance, all including telemedicine and medical spending account options (HSA/FSA).
• Traditional 401(k) and Roth 401(k) retirement plans with a generous company match.
• Company‑sponsored life and AD&D insurance.
• Basic and enhanced voluntary benefits to choose the right coverage at the right price for you and your family (dental, vision, short‑term and long‑term disability, supplemental life, accident, critical illness, hospital indemnity, ID theft protection, legal services, pet insurance).
• Free access to mental health resources, life coaching, and more through our Employee Assistance Program.
• Free access to exclusive discounts from nationwide and local retailers through our Discount Marketplace.
• Paid time off that grows with you, starting with 12 days in your first year.
• A relaxed, business casual dress code that includes jeans and sneakers.

Essential Duties and Responsibilities

• Connect with customers to cultivate lasting relationships that drive repeat business.
• Review, validate, and process customer transactions with accuracy.
• Maximize customer success by offering personalized financial services that fit their lifestyle.
• Enter and maintain customer information with precision and integrity into a POS system.
• Build new business by completing daily call campaigns.
• Assist in customer account management and collections by accepting payments and managing customer appointments.
• Perform duties outside the office, including on‑site vehicle appraisals, store errands, and external marketing; participate in in‑store and community events.
• Maintain internal and external store appearance and meet cleanliness standards to enhance customer experience.
• Maintain office security protocols and conduct proper opening and closing procedures, including management of vault and cash drawer as needed.
• Uphold compliance with company policies and procedures, and all relevant local, state, and federal laws and regulations.
• Engage in ongoing training and stay current on product and process changes.
• Work efficiently in a dynamic and fast‑paced environment, navigating multiple tasks to meet individual and team performance standards.
• Conduct additional tasks as directed by leadership.
• Maintain a full‑time work schedule with regular, in‑person attendance, including weekends; a full‑time schedule includes at least 40 hours per week.
• Store hours, schedules, and/or the minimum number of hours required may be subject to change by brand and at the sole discretion of the company; speak with your recruiter for the most up‑to‑date requirements.

Qualifications and Skills

• High school diploma or equivalent.
• Excellent verbal and written communication skills, with a professional demeanor with customers and colleagues.
• Meticulous attention to detail and ability to accurately enter data.
• Proficiency in using phones, POS system, Microsoft Office, and other computer systems.
• Must be at least 18 years of age (19 in Alabama).
• Background check required; all background checks are conducted in accordance with applicable law.
• Ability to meet the physical demands of this position, which frequently includes remaining in a stationary position, standing up to 90% of the time; moving and transporting up to 25 pounds; moving inside and outside the store; and operating mechanical controls such as a keyboard.

Preferred Qualifications

• Experience in check cashing, document verification, and/or money order processing.
• Prior cash handling, cash drawer or vault management experience.
• Bilingual (English/Spanish) is a plus and may be required for certain locations.
• Valid driver’s license, auto insurance, and personal vehicle for use throughout the workday (mileage compensated).

Important Notes

Important: The Community Choice Financial® Family of Brands will never ask you for banking or other payment information at any point during the interview or hiring process, nor will we conduct an interview via text message. Any official email correspondence will come from the domains @ccfi.com. In‑store positions are in person only.

EEO Statement

The Community Choice Financial® Family of Brands is committed to providing an inclusive workplace free of discrimination based on race, color, religion, sex, age, national origin, military status, disability, pregnancy, sexual orientation, gender identity or expression, genetic information or any other characteristic protected by applicable law. Candidates of all backgrounds are encouraged to apply. CCFI Companies, LLC is an equal‑opportunity employer.

Disclaimer

The information contained herein is not intended to be an all‑inclusive list of the duties and responsibilities of the job, nor is it intended to be an all‑inclusive list of the skills and abilities required to do the job. The Company may, at its discretion, revise the job description at any time, and additional functions and requirements may be assigned by supervisors as deemed appropriate. Requirements, skills, and abilities included have been determined to illustrate the minimal standards required to successfully perform the position.