International Customer Support Coordinator

Ultimate Staffing; Anaheim (CA); On-site; USD 30,000 - 36,000; Full time

Job summary

Ultimate Staffing in Anaheim, CA is seeking an International Customer Support Coordinator to support domestic and international customers, distributors, and sales teams. This role focuses on customer service and export coordination in a fast-paced manufacturing/logistics environment.

You will handle inquiries, coordinate shipments, and work with logistics providers to ensure on-time delivery and EAR/INCOTERMS 2020 compliance.

Qualifications

• High School Diploma or GED required; minimum 3 years related experience in customer service, logistics coordination, and managing complex shipments.
• Proficient in export procedures and documentation with knowledge of EAR and INCOTERMS 2020.
• Experience with freight forwarding, customs brokers, distributors, or sales representatives, preferably in manufacturing.
• Fluent in English with Spanish preferred; strong communication skills.

Responsibilities

• Serve as the first point of contact for customers via phone/email, handling inquiries, quotes, orders, and shipment tracking.
• Process and coordinate shipments with the shipping team and third-party logistics providers.
• Collaborate with cross-functional teams to resolve issues, process returns, and monitor order status.
• Assist sales with order updates, inventory reports, and marketing support for trade shows.
• Coordinate with freight forwarders and customs brokers to ensure EAR compliance and INCOTERM 2020 adherence.
• Identify opportunities to improve processes and efficiency.

Skills

Customer service

Logistics coordination

Communication skills

Spanish (preferred)

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Job description

International Customer Support Coordinator (JN -102026-433757) Anaheim, California

Salary: USD22 - USD26 per year

Reports to: Customer Service Supervisor
Salary Range: $22 - $26/hour (based on experience)
Shift: Monday – Friday, 8:00 AM – 4:30 PM (in-office)
Position Type: Temp-to-Hire

We are seeking an experienced Customer Service and Export Coordinator to join our high-energy team. This dynamic role supports our customer service department and plays a pivotal part in ensuring stellar service to our domestic and international customers, distributors, and sales teams. The ideal candidate thrives in a fast-paced, detail-oriented environment and has prior experience working in manufacturing or freight forwarding with international/export logistics.

Key Responsibilities:

• Serve as the first point of contact for customers, providing exceptional support via phone/email, managing inquiries, quotes, order fulfillment, new accounts, product information, and shipment tracking.
• Process and coordinate shipments for customers, ensuring timely and accurate delivery in collaboration with the shipping team and third-party logistics providers.
• Work with cross-functional teams, including sales, marketing, accounting, and manufacturing, to resolve customer issues, process returns, monitor order statuses, and improve workflows.
• Assist the sales team with order updates, inventory reports, account reconciliations, lead tracking, and marketing support for trade shows and promotional materials.
• Stay informed on export procedures, coordinate with freight forwarders and customs brokers, and ensure compliance with Export Administration Regulations (EAR) and INCOTERMS 2020.
• Identify and recommend process improvement opportunities to optimize operations.

Qualifications:

• High School Diploma or GED required; minimum 3 years of related experience in customer service, logistics coordination, and managing complex shipments with multiple moving parts.
• Proficient in export procedures and documentation with knowledge of Export Administration Regulations (EAR) and INCOTERMS 2020.
• Experience working with freight forwarding, customs brokers, distributors, or sales representatives, preferably in a manufacturing environment.
• Strong communication skills with fluency in English (Spanish preferred).
• Skilled in Microsoft Office Suite (Word, Excel, Access, Outlook) and adept at preparing reports and managing correspondence.
• Self-motivated, organized, with excellent multi-tasking and problem-solving skills.
• Professional phone demeanor with a friendly and customer-focused attitude.
• Ability to work collaboratively across departments and deliver excellent service under time-sensitive deadlines