Customer Service Representative

Uline; Fort Myers (FL); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Health insurance & 401(k)

Bonuses

Paid time off

Tuition assistance

Job summary

Uline is seeking a customer service representative for our Florida on-site location. You will build relationships, solve problems, and deliver legendary service through phone, email, and chat.

Join a family-owned company with strong training, performance bonuses, and generous benefits, including health insurance and a 401(k) plan with match. On-site shifts support growth and stability.

Qualifications

• Strong problem-solving and active listening abilities are essential.
• Clear, effective communication with customers and colleagues.
• Prior customer service experience is beneficial and welcomed.

Responsibilities

• Process customer orders, provide product recommendations and answer inquiries via phone, email, and chat.
• Serve as product and solutions expert to address pricing and shipping questions quickly.
• Build relationships with customers and assist them through online ordering.
• Understand customer needs and propose Uline's best solutions.
• Guide customers through Uline's website and ordering process.

Skills

Excellent problem-solving, listening &

communication skills

Customer service experience

Education

High school diploma or equivalent

Bachelor's degree preferred

Job description

Pay from $25 to $30 per hour with significant growth and earning potential!

Florida Branch

3830 Uline Drive, Naples, FL 34117

Fast, friendly and customer focused. As a Uline Customer Service Representative, you'll build customer relationships, provide solutions and deliver legendary service. Join a family-owned company where exceptional training and tools set you up for long-term career success.

Full-Time Hours: Various on-site full-time shifts available.

Why Customer Service at Uline?

• Best-in-Class Training: Handle real customer interactions with confidence through hands-on training and ongoing support.
• Grow Your Career: Develop valuable problem-solving and communication skills while advancing with a stable, growing company.
• Make a Difference: Deliver legendary service by identifying effective solutions that support our customers’ business needs.

Position Responsibilities

• Process customer orders, make product recommendations and handle account inquiries using world-class technology.
• Be a product and solutions expert! We’ll equip you to answer product, pricing and shipping questions quickly and confidently.
• Build business relationships with customers over phone, email and chat.
• Understand customer needs and recommend Uline's best solutions.
• Help customers navigate Uline's website and online ordering.

Minimum Requirements

• High school diploma or equivalent. Bachelor's degree preferred.
• Excellent problem-solving, listening and communication skills.
• Prior customer service experience is a plus, but if you are eager to learn, we will train you!

Benefits

• Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
• Multiple bonus programs.
• Paid holidays and generous paid time off.
• Tuition Assistance Program that covers professional continuing education.

Employee Perks

• Best-in-class, clean, modern facilities.
• First-class fitness center and beautifully maintained walking trail.

About Uline

Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 10,000 employees across 15 locations.

Uline is a drug-free workplace. All new hires must complete a pre-employment hair follicle drug screening. All positions are on-site.

EEO/AA Employer/Vet/Disabled

Our employees make the difference and we are committed to offering exceptional benefits and perks!