Customer Service Representative

Uline; Fort Myers (FL); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Health insurance

401(k) with 6% match

Paid holidays

Tuition assistance

Bonuses

Job summary

Uline is seeking a Customer Service Representative to join our Florida team. You will work on-site, handle orders, provide expert product guidance, and resolve inquiries via phone, email and chat. This role emphasizes building lasting customer relationships with strong problem-solving and communication skills.

Training and growth opportunities are available in a family-owned company. Join a fast-paced environment with comprehensive benefits and on-site shifts; prior customer service experience

Qualifications

• High school diploma or equivalent required; Bachelor's degree preferred.
• Strong problem-solving, listening and communication skills.
• Experience in customer service is a plus; willing to learn and be trained.

Responsibilities

• Process customer orders and handle inquiries via phone, email and chat.
• Provide product recommendations and answer pricing/shipping questions quickly.
• Build and nurture relationships with customers using company technology.
• Understand customer needs and suggest Uline solutions.
• Help customers navigate Uline's website and online ordering.

Skills

Customer service

Problem solving

Communication

Phone/email/chat

Education

High school diploma or equivalent

Bachelor's degree preferred

Tools

CRM software

Job description

Customer Service Representative

Pay from $25 to $30 per hour with significant growth and earning potential!

Florida Branch

3830 Uline Drive, Naples, FL 34117

Fast, friendly and customer focused. As a Uline Customer Service Representative, you'll build customer relationships, provide solutions and deliver legendary service. Join a family-owned company where exceptional training and tools set you up for long-term career success.

Full-Time Hours:

Various on-site full-time shifts available.

Why Customer Service at Uline?

• Best-in-Class Training: Handle real customer interactions with confidence through hands-on training and ongoing support.
• Grow Your Career: Develop valuable problem-solving and communication skills while advancing with a stable, growing company.
• Make a Difference: Deliver legendary service by identifying effective solutions that support our customers’ business needs.

Position Responsibilities

• Process customer orders, make product recommendations and handle account inquiries using world-class technology.
• Be a product and solutions expert! We’ll equip you to answer product, pricing and shipping questions quickly and confidently.
• Build business relationships with customers over phone, email and chat.
• Understand customer needs and recommend Uline's best solutions.
• Help customers navigate Uline's website and online ordering.

Minimum Requirements

• High school diploma or equivalent. Bachelor's degree preferred.
• Excellent problem-solving, listening and communication skills.
• Prior customer service experience is a plus, but if you are eager to learn, we will train you!

Benefits

• Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
• Multiple bonus programs.
• Paid holidays and generous paid time off.
• Tuition Assistance Program that covers professional continuing education.

Employee Perks

• Best-in-class, clean, modern facilities.
• First-class fitness center and beautifully maintained walking trail.

About Uline

Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 10,000 employees across 15 locations.

Uline is a drug-free workplace. All new hires must complete a pre-employment hair follicle drug screening. All positions are on-site.

EEO/AA Employer/Vet/Disabled

Our employees make the difference and we are committed to offering exceptional benefits and perks! Explore Uline.jobs to learn more!