Customer Service Representative

Uline; Naples (FL); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Health insurance

401(k) with match

Bonus programs

Paid time off

Tuition assistance

Fitness center

Job summary

Uline in Naples, FL is seeking a Customer Service Representative to build relationships and deliver legendary service. You will handle orders, respond to product questions, and guide customers through online ordering with strong support tools and training provided.

This is a full-time, on-site role with growth potential. Join a family-owned leader in shipping and packaging materials and become part of a team that values solution-oriented thinking, clear communication, and a customer-first

Qualifications

• High school diploma or equivalent required; bachelor's degree preferred.
• Strong problem-solving and communication skills are essential.
• Customer service experience is a plus; training provided.

Responsibilities

• Process customer orders and handle inquiries via phone, email and chat.
• Provide product recommendations and answer pricing/shipping questions.
• Build relationships with customers and ensure a smooth ordering experience.
• Navigate Uline's website and online ordering to assist customers.
• Understand customer needs and propose the best Uline solutions.

Skills

Problem solving

Active listening

Communication

Customer service

Education

High school diploma or equivalent

Bachelor's degree

Job description

Customer Service Representative

Pay from $25 to $30 per hour with significant growth and earning potential!

Florida Branch 3830 Uline Drive, Naples, FL 34117

Fast, friendly and customer focused. As a Uline Customer Service Representative, you'll build customer relationships, provide solutions and deliver legendary service. Join a family-owned company where exceptional training and tools set you up for long-term career success.

Full-Time Hours: Various on-site full-time shifts available.

Why Customer Service at Uline?

• Best-in-Class Training: Handle real customer interactions with confidence through hands-on training and ongoing support.
• Grow Your Career: Develop valuable problem-solving and communication skills while advancing with a stable, growing company.
• Make a Difference: Deliver legendary service by identifying effective solutions that support our customers' business needs.

Position Responsibilities

• Process customer orders, make product recommendations and handle account inquiries using world-class technology.
• Be a product and solutions expert! We'll equip you to answer product, pricing and shipping questions quickly and confidently.
• Build business relationships with customers over phone, email and chat.
• Understand customer needs and recommend Uline's best solutions.
• Help customers navigate Uline's website and online ordering.

Minimum Requirements

• High school diploma or equivalent. Bachelor's degree preferred.
• Excellent problem-solving, listening and communication skills.
• Prior customer service experience is a plus , but if you are eager to learn, we will train you!

Benefits

• Complete health insurance coverage and 401(k) with 6% employer match that starts day one !
• Multiple bonus programs.
• Paid holidays and generous paid time off.
• Tuition Assistance Program that covers professional continuing education.

Employee Perks

• Best-in-class, clean, modern facilities.
• First-class fitness center and beautifully maintained walking trail.

About Uline

Uline, a family-owned company, is North America's leading distributor of shipping, industrial, and packaging materials with over 10,000 employees across 15 locations.

Uline is a drug-free workplace . All new hires must complete a pre-employment hair follicle drug screening . All positions are on-site.

EEO/AA Employer/Vet/Disabled

Our employees make the difference and we are committed to offering exceptional benefits and perks! Explore Uline.jobs to learn more!