Customer Service Representative

Sebastian; Foresthill (CA); On-site; USD 42,000 - 60,000; Full time

Job summary

Sebastian in California is seeking a Customer Service Sales Specialist to interact with customers by addressing inquiries, resolving complaints, and providing high-level support on our products and services.

You will work with sales, technical support, and management to quote products, spot upsell opportunities, and ensure customer satisfaction while upholding company policies.

Qualifications

• Prior customer service experience required.
• Strong communication and organizational skills.
• Ability to resolve customer issues with empathy.
• Familiarity with pricing, discounts, and quotes is a plus.

Responsibilities

• Answer customer inquiries via phone, email, chat, or in person to provide support and information on an assigned product or service.
• Resolve complaints and ensure customer satisfaction by addressing concerns and taking appropriate action.
• Process orders and record customer interactions accurately in the system.
• Provide product recommendations based on customer needs and preferences.
• Collaborate with sales, technical support, and management to generate leads and quotes and address customer concerns.
• Maintain and update customer records with accuracy and detail.

Skills

Communication skills

Active listening

Detail-oriented

Customer service mindset

Proficient with computers

Education

High School diploma or equivalent

Job description

Customer Service Sales Specialist

Sebastian is a premier provider of communications and construction services in California. With more than 70 years of experience, Sebastian is passionate about providing people with a great place to work. Our high growth and dynamic model offers employees the opportunity for career advancement. As a family company we value the expertise and experience of our team.

Job Description

The Customer Service Specialist will interact with the company’s customers by addressing inquiries and resolving complaints, generally providing a higher level of customer support on a specific product or service.

Job Duties

• Interacts with customers via telephone, email, online chat, or in person to provide support and information on an assigned product or service.
• Ensures that appropriate actions are taken to resolve customers’ problems and concerns.
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Follows up with customers to ensure their issues are resolved and to enhance customer satisfaction.
• Assists customers with troubleshooting technical issues related to products or services.
• Processes orders and trouble tickets in accordance with company policies.
• Provides product recommendations based on customer needs and preferences.
• Documents and reports customer feedback to relevant departments.
• Collaborates with internal teams, including sales, technical support, and management, to address customer concerns.
• Prepares and provides accurate quotes for products and services based on customer needs and company pricing guidelines.
• Proactively identifies sales opportunities and promotes relevant products or services to customers.
• Assists customers with understanding pricing structures, discounts, and special offers.
• Works closely with the sales team to generate leads and convert inquiries into sales.
• Identifies opportunities to upsell or cross-sell additional products and services.
• Stays updated on product knowledge, company policies, and industry trends to provide accurate information to customers.
• Adheres to company policies and procedures while maintaining a high level of professionalism.
• Other duties and responsibilities may be assigned as necessary.

Job Requirements

• High school diploma or equivalent.
• Customer service experience required.
• Some experience with the product or service to which the specialist will be assigned preferred.
• Excellent communication skills including active listening.
• Organized with attention to detail.
• Service-oriented and able to resolve customer grievances.
• Proficient computer skills with the ability to learn new software.

Compliance

• If you need an accommodation as part of the employment process, please contact Human Resources.
• Sebastian is an Equal Opportunity Employer, including disabled and veterans.
• If you want to view the Pay Transparency Policy Statement, please click the link: English