Customer Service Representative

Maersk; Los Angeles (CA); Hybrid; USD 29,000 - 30,000; Full time

Benefits offered by this job

Medical

Vision

401k + Company Match

Employee Assistance Program

Paid Time Off

Flexible Work Schedules (when possible

Job summary

Maersk Warehousing and Distribution USA LLC is seeking a Customer Service Representative to provide superb service to all callers and assist pilots stations and cartage agents in Los Angeles. You will handle incoming calls and emails, update shipment statuses, and coordinate with field teams to ensure smooth operations.

The role emphasizes effective communication, multitasking, and attention to detail in a dynamic logistics environment. We offer competitive pay and comprehensive benefits.

Qualifications

• Strong communication and problem-solving skills.
• Proficient with internet and online tools.
• Energetic and able to multitask in a fast-paced environment.
• Excellent organizational skills with attention to detail.

Responsibilities

• Answer incoming calls and provide excellent customer service to all callers.
• Monitor and respond to customer inquiries received through email.
• Make outgoing calls to follow up on shipment status and resolve issues.
• Track, trace, enter and update shipments.
• Assist and support Pilot stations and cartage agents.
• Master outside customer applications.
• Follow published procedures and work instructions for NCS accounts and bring modifications to management’s attention.
• Perform other duties as assigned.

Skills

Communication skills

Tech savviness

Multitasking

Attention to detail

Job description

As a company, we promote a culture of honesty and integrity, and value the trust it allows us to build with customers and employees alike. Our focus on our people is what sets us apart and keeps our customers coming back to work with us!

If you are seeking to be a part of a family, this is the place for you!

Maersk Warehousing and Distribution USA LLC handles end-to-end warehousing and distribution logistics needs utilizing our strategic network of storage facilities. Our facilities are capable of receiving, storing, processing and dispatching cargo, so we can build flexibility and resilience into the supply chain process. Our integrated solutions allow us to be prepared for supply chain risks, so we can plan distribution to better achieve lead time and goals despite unexpected conditions. Our extensive experience, connections, and deep expertise across different sectors, industries, and transportation modes, means we can be counted on for process excellence that will save time and money.

JOBSUMMARY:

TheCustomerServiceRepresentativeisresponsibleforprovidingcustomerservicetoallcallers.Theyanswerincoming calls and troubleshoot any issues. Theyassistpilot stations and cartage agents.

EssentialFunctions:

• Answerincomingcallsandprovideexcellentcustomerservicetoallcallers
• Monitorandrespondtocustomerinquiriesreceivedthroughemail
• Makeoutgoingcallstofollow-uponshipmentstatus,resolveissuesandupdatecustomers
• Track,trace,enterandupdateshipments
• AssistandsupportPilotstationsandcartageagents
• Masteroutsidecustomerapplications
• FollowpublishedproceduresandworkinstructionsforNCSaccountsandbringmodificationstomanagement’sattention
• Performotherdutiesasassigned

SKILLS/COMPETENCIES:

• Excellentoralandwrittencommunicationandproblem-solvingskills
• Technologicalaptitudeusingtheinternetandon-linetools
• Highenergywiththeabilitytomultitask
• Excellentorganizationalskillswithemphasisondetail

Company Benefits:

• Medical
• Vision
• 401k + Company Match
• Employee Assistance Program
• Paid Time Off
• Flexible Work Schedules (when possible)
• And more!

PayRange:

$21.00-22.00 per hour

*The above stated pay range is the anticipated starting salary range for the position. The Company may adjust this range in light of prevailing market conditions and other factors such as location. The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [e-mail] .