Customer Service Representative

WaFd Bank; Florence (OR); On-site; USD 24,796 - 26,821; Full time

Benefits offered by this job

Health insurance

401(k) plan

Paid time off

Tuition Reimbursement

Stock options

Job summary

WaFd Bank in Florence, OR is looking for a Customer Service Representative (CSR) to join our team. In this full-time role, you'll provide friendly service while conducting banking transactions and ensuring compliance with regulations.

Ideal candidates will have a high school diploma and experience in customer service. Benefits include health insurance, stock options, and paid time off. Join us to help strengthen your community’s financial health!

Qualifications

• Must possess basic math skills and 10-key proficiency.
• Organized with excellent communication skills.
• Previous experience in retail or client relations preferred.

Responsibilities

• Provide friendly and courteous service to clients.
• Perform efficient and accurate banking transactions.
• Adhere to bank policies and procedures.

Skills

Great attitude

Strong work ethic

Communication skills

Attention to detail

Technically savvy

Education

High school diploma or equivalent

Tools

Microsoft Office (Excel, Word, Teams, Outlook)

Job description

Customer Service Representative

Location: Florence, OR 620 Highway 101, Florence, OR

Position Type: Full Time. Min salary $18.00/hr, Max $19.47/hr.

Job Summary: Want to help strengthen your community's financial health? Looking for an employer that will inspire you and support your career in finance? WaFd Bank is hiring a Customer Service Representative (CSR). WaFd Bank has been a financial leader for over a century, and now serves consumers and business clients across nine Western states. Our company motto is: Love What You Do...Make A Difference!

What you will need to succeed

• Smile and great attitude
• Highly developed sense of integrity and strong work ethic
• Personable and outgoing; able to talk with clients and build rapport and relationships
• Great attention to detail and providing accurate service
• Technically savvy; able to use multiple computer systems and adapt to change
• Adhere to bank policies and procedures designed to comply with Federal regulations, including but not limited to the Bank Secrecy Act, USA Patriot Act and OFAC regulations.
• Reflect the corporate values and ethics of WaFd Bank, including integrity, teamwork, ownership, simplicity, discipline, and service. In addition, they must be kind.

Responsibilities

As a CSR you serve a valuable role in our branch by providing a positive first impression through friendly and courteous service while performing efficient and accurate banking transactions.

Qualifications

Education/Skills/Training:

• High school diploma or approved equivalent.
• Basic math skills, 10-key and keyboarding.
• Proficient in standard Microsoft Office tools such as Excel, Word, Teams, and Outlook.
• Well-developed smart phone and digital channel skills.
• Must be organized and display excellent communication skills and a personable attitude.

Experience:

• Previous work in retail, consumer service delivery, or client relations.

Benefits

• Paid time off for vacation, sick days and holidays
• Health insurance
• Stock options
• 401(k) plan
• Paid Parental Leave
• Life and AD&D insurance
• Long-term disability
• Tuition Reimbursement
• Employee assistance programs
• Pre-tax health and dependent-care spending plans

EEO Statement

We are committed to Equal Employment Opportunity and affirmative action. We recruit, hire, train and promote persons in all job titles and ensure that all other personnel actions are administered without regard to race, color, religion, sex, sexual orientation, gender identity, military and/or veteran status, or disability in accordance with Executive Order 11246, Section 503 of the Rehabilitation Act and the Vietnam Era Veterans Readjustment Assistance Act. WaFd Bank does not discriminate on the basis of national origin or citizenship status as provided under the Immigration Reform and Control Act or any other Federal or State legally protected classes. WaFd Bank is committed to providing reasonable accommodations to employees and applicants with disabilities to the full extent required by the Americans with Disabilities Act. If you feel you need a reasonable accommodation pursuant to the ADA, you are encouraged to contact us at 800.324.9375.