Customer Service Representative

WaFd Bank; Lincoln City (OR); On-site; USD 25,000 - 27,000; Full time

Benefits offered by this job

Paid time off

Health insurance

401(k) plan

Paid Parental Leave

Life and AD&D insurance

Job summary

WaFd Bank is seeking a Customer Service Representative in Lincoln City, OR. The CSR will greet customers, process banking transactions accurately, and support financial health in the community.

The role emphasizes friendly service, integrity, and teamwork, with Monday–Friday hours and a focus on client relationships. Training and career growth are available in a collaborative environment.

Qualifications

• High school diploma or equivalent is required.
• Basic math skills and 10-key proficiency.
• Proficient with Microsoft Office (Excel, Word, Teams, Outlook).
• Strong digital channel skills and smartphone use.
• Organized with excellent communication and a personable attitude.

Responsibilities

• Provide friendly, courteous service and accurate banking transactions.
• Serve as first point of contact at the branch and foster client relationships.

Skills

Customer service

Microsoft Office

Communication

Attention to detail

Digital channels

Organization

Basic math

10-key

Keyboarding

Education

High school diploma or equivalent

10-key proficiency

Keyboarding

Microsoft Office

Tools

Excel

Word

Teams

Outlook

Job description

Customer Service Representative

Location : Location

US-OR-Lincoln City

Location/Org Data : Name

Lincoln City

Location : Address

1545 NW Hwy 101

Location : City

Lincoln City

Location : State/Province

OR

ID: 2026-5019

Category: Retail Banking

Position Type: Full Time

Min: USD $18.00/Hr.

Max: USD $19.47/Hr.

Want to help strengthen your community's financial health? Looking for an employer that will inspire you and support your career in finance? Your search is over... WaFd Bank is hiring a Customer Service Representative (CSR).

WaFd Bank has been a financial leader for over a century, and now serves consumers and business clients across nine Western states. Our company motto is: Love What You Do...Make A Difference!

Consider joining our team if you want:

• An opportunity to work for an employer of choice that provides a highly engaged work environment where value is placed on simply being kind to our clients and one another
• To start a professional career with Monday through Friday work hours and weekends off
• A career that provides opportunity for growth; promoting from within is our top priority
• A comprehensive benefits package.

As a CSR you serve a valuable role in our branch by providing a positive first impression through friendly and courteous service while performing efficient and accurate banking transactions.

What you will need to succeed:

• A smile and great attitude
• Highly developed sense of integrity and strong work ethic
• Personable and outgoing; able to talk with clients and build rapport and relationships
• Great attention to detail and providing accurate service
• Technically savvy; able to use multiple computer systems and ability to adapt to change
• Adhere to bank policies and procedures designed to comply with Federal regulations, including but not limited to the Bank Secrecy Act, USA Patriot Act and OFAC regulations.
• Reflect the corporate values and ethics of WaFd Bank, including integrity, teamwork, ownership, simplicity, discipline, and service. In addition, they must be kind.

Qualifications

Education/Skills/Training:

• High school diploma or approved equivalent.
• Basic math skills, 10-key and keyboarding.
• Proficient in standard Microsoft Office tools such as Excel, Word, Teams, and Outlook.
• Well-developed smart phone and digital channel skills.
• Must be organized and display excellent communication skills and a personable attitude.

Experience:

• Previous work in retail, consumer service delivery, or client relations.

Benefits

At WaFd Bank you get all of these great benefits!

• Paid time off for vacation, sick days and holidays
• Health insurance
• Stock options
• 401(k) plan
• Paid Parental Leave
• Life and AD&D insurance
• Long-term disability
• Tuition Reimbursement
• Employee assistance programs
• Pre-tax health and dependent-care spending plans

EEO Statement

We are committed to Equal Employment Opportunity and ... If you feel you need a reasonable accommodation pursuant to the ADA, you are encouraged to contact us at 800.324.9375

EEO Policy Statement - WaFd Bank

California Consumer Privacy Act 2026