Customer Service Representative

WaFd Bank; Globe (AZ); On-site; USD 24,796 - 26,821; Full time

Benefits offered by this job

Paid time off

Health insurance

Stock options

401(k) plan

Paid Parental Leave

Life and AD&D insurance

Long-term disability

Tuition Reimbursement

Employee assistance programs

Pre-tax health and dependent-care

Job summary

WaFd Bank in Globe, AZ is hiring a Customer Service Representative (CSR) to join our branch team. You will greet customers, process transactions, and provide accurate information with a friendly, can-do attitude.

We offer weekday hours with weekends off, a path for advancement within the company, and a comprehensive benefits package to support your financial and personal well-being.

Qualifications

• High school diploma or approved equivalent.
• Basic math, 10-key and keyboarding.
• Proficient with Microsoft Office (Excel, Word, Outlook).
• Strong digital channel skills and smartphone literacy.
• Organized with excellent communication and attention to detail.

Responsibilities

• Provide friendly, courteous service and accurate banking transactions.
• Create a positive first impression and assist customers with their needs.

Skills

Excellent communication

Customer service

Basic math skills

10-key and keyboarding

Tech-savvy

Adaptable to change

Education

High school diploma or equivalent

Tools

Microsoft Office

Digital banking tools

Job description

Min

USD $18.00/Hr.

Max

USD $19.47/Hr.

Job Summary

Want to help strengthen your community's financial health? Looking for an employer that will inspire you and support your career in finance? Your search is over... WaFd Bank is hiring a Customer Service Representative (CSR).

WaFd Bank has been a financial leader for over a century, and now serves consumers and business clients across nine Western states.

Consider joining our team if you want:

• An opportunity to work for an employer of choice that provides a highly engaged work environment where value is placed on simply being kind to our clients and one another
• To start a professional career with Monday through Friday work hours and weekends off
• A career that provides opportunity for growth; promoting from within is our top priority
• A comprehensive benefits package.

As a CSR you serve a valuable role in our branch by providing a positive first impression through friendly and courteous service while performing efficient and accurate banking transactions.

What you will need to succeed:

• A smile and great attitude
• Highly developed sense of integrity and strong work ethic
• Personable and outgoing; able to talk with clients and build rapport and relationships
• Great attention to detail and providing accurate service
• Technically savvy; able to use multiple computer systems and ability to adapt to change
• Adhere to bank policies and procedures designed to comply with Federal regulations, including but not limited to the Bank Secrecy Act, USA Patriot Act and OFAC regulations.
• Reflect the corporate values and ethics of WaFd Bank, including integrity, teamwork, ownership, simplicity, discipline, and service. In addition, they must be kind.

Qualifications

Education/Skills/Training:

• High school diploma or approved equivalent.
• Basic math skills, 10-key and keyboarding.
• Proficient in standard Microsoft Office tools such as Excel, Word, Teams, and Outlook.
• Well-developed smart phone and digital channel skills.
• Must be organized and display excellent communication skills and a personable attitude.

Experience:

• Previous work in retail, consumer service delivery, or client relations.

Benefits

At WaFd Bank you get all of these great benefits!

• Paid time off for vacation, sick days and holidays
• Health insurance
• Stock options
• 401(k) plan
• Paid Parental Leave
• Life and AD&D insurance
• Long-term disability
• Tuition Reimbursement
• Employee assistance programs
• Pre-tax health and dependent-care spending plans

EEO Statement

We are committed to Equal Employment Opportunity and Affluent Action. We recruit, hire, train and promote persons in all job titles and ensure that all other personnel actions are administered without regard to race, color, religion, sex, sexual orientation, gender identity, military and/or veteran status, or disability in accordance with Executive Order 11246, Section 503 of the Rehabilitation Act of 1973, as amended, and the Vietnam Era Veterans Readjustment Assistance Act of 1974, which require affirmative action to ensure equal opportunity in all aspects of employment. WaFd Bank does not discriminate on the basis of national origin or citizenship status as provided under the Immigration Reform and Control Act of 1986, or any other Federal or State legally-protected classes. WaFd Bank is committed to providing reasonable accommodations to employees and applicants with disabilities to the full extent required by the Americans with Disabilities Act (ADA). If you feel you need a reasonable accommodation pursuant to the ADA, you are encouraged to contact us at 800.324.9375