Customer Service Representative

Muhr und Bender KG; Florence (AL); On-site; USD 34,000 - 50,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Onsite medical facility

Life insurance

401(k) matching

Tuition reimbursement

Paid time off

Job summary

Mubea in Florence, AL is seeking a Customer Service Representative to communicate customer needs to production and logistics teams, taking orders for installation, service changes, and billing inquiries. You will use AS-400/SAP and other systems to review orders, monitor inventories, assist shipping, and prepare paperwork for prototypes and service orders.

A BA or equivalent and strong communication skills are required.

Qualifications

• Bachelor’s degree or equivalent combination of education and experience.
• Knowledge of Lotus Notes; Internet software and Microsoft Excel, Access, PowerPoint, and Word Processing software.
• Proficiency with fax, photocopier, scanner, video conferences and telephone systems.

Responsibilities

• Talks with customers by phone or in person and receives orders for installation, turn on, discontinuance, or change in service.
• Adjusts billing or service complaints and refers issues to designated departments for investigation.
• Collaborates with production management to determine status of parts and communicates updates to customers.
• Uses AS-400/SAP to review customer needs and reports weekly.
• Monitors inventories to ensure proper safety levels are maintained and assists in shipping when needed.
• Enters non-EDI orders and attends to paperwork for prototypes and service orders.

Skills

Attention to detail

Organizational skills

Oral communication

Typing

Education

Bachelor's degree

Tools

Lotus Notes

Internet software

Microsoft Excel

Microsoft Access

Microsoft PowerPoint

Word processing software

Fax machine

Photocopier

Scanner

Video conferencing

Telephone systems

Job description

About Mubea

The Customer Service Representative communicates the needs and concerns of customers to key personnel. Interviews customers and records interview information into computer for customer service by performing the following duties:

Job summary

• Talks with customers by phone or in person and receives orders for installation, turn on, discontinuance, or change in service.
• Adjusts complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation.
• Works closely with production management and line supervisors to determine status of parts needed and if necessary communicate with customers any concerns that may arise from production or shipping problems.
• Works daily with the AS-400/SAP system to review customer needs and report weekly needs of customers.
• Continuously monitors DDL system for all production and service parts to ensure proper safety inventories are being maintained.
• Assists in shipping functions when necessary.
• Records and enter customer orders that are not EDI.
• Enters purchase request orders and packing slip data into XPPS.
• Retrieve’s information using customer DDL and SMART systems.
• Compiles and produces necessary customer paperwork for prototype and service orders.

Duties and Responsibilities

• Bachelor’s degree (B. A.) from four-year College or university; or one to two years related experience and/or training; or equivalent combination of education and experience.
• To perform this job successfully, an individual should have knowledge of Lotus Notes; Internet software and Microsoft Excel, Access, PowerPoint, and Word Processing software. Must be proficient with fax machine, photocopier, scanner, video conferences and telephone systems.
• Visibility or work requires attention to detail, excellent organizational skills, and discretion with confidential information. Must be proficient in keyboarding and good spelling, punctuation, grammar, and oral communication.

Preferred Education and Experience:

• Knowledge of the AS-400/SAP system.
• Some Tier 1 Automotive and Logistics experience.
• Basic knowledge of inventory structures and must possess good communication and organization skills.
• 5's and lean manufacturing training and experience.

Your profile

In addition to a competitive pay structure, Mubea offers a comprehensive benefits package that includes: medical, dental and vision insurance coverage, onsite medical facility for employees and dependents, life insurance, matching 401(k) program, tuition reimbursement, and paid time off.

What we offer

Since 1916 Mubea, a German, family-owned automotive supplier, has focused on lightweight construction for heavy-duty suspension components and related products. We are the market leader in many segments of the spring industry supplying the world car manufacturers and leading Tier 1 system suppliers.

Mubea leads in innovation, design, development, and production of engine, suspension, transmission and body components. Our international standards are based on our technological developments and the most important objectives of the automobile industry: the sustained reduction of fuel consumption and emission levels.

For more information visit www.mubea.com.