Customer Service Representative

Essentra; Flippin (AR); Hybrid; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive hourly pay

Annual bonus

Full benefits package

Generous PTO

Job summary

Essentra is seeking a Customer Service Representative for the Flippin, AR location. This hybrid role requires onsite work 3 days a week and focuses on handling incoming orders via email or phone while responding promptly to customer inquiries. You will work to provide a hassle-free experience for customers day to day.

The position emphasizes accuracy, strong communication, and teamwork, with opportunities for growth as you learn Essentra’s products and services.

Qualifications

• High school diploma with 1 year of related office experience.
• Strong verbal and written communication skills.
• Proficient in Microsoft Office (Outlook, Excel, Teams, Word).
• Detail oriented with urgency and integrity.
• Able to respond promptly to customer inquiries.

Responsibilities

• Process orders and release schedules in the order entry system.
• Review orders for availability, accuracy and pricing.
• Inform customers of shipping dates and delays.
• Answer calls and make outbound inquiries about orders.
• Prepare quotes and respond to invoices and shipping documents.
• Maintain safety standards and collaborate with the team.
• Meet daily CSR metrics and other duties as assigned.

Skills

Customer service

Problem-solving

Communication

Team collaboration

Attention to detail

Empathy

Patience

Education

High school diploma

Tools

MS Office

Job description

Essentra is a leading provider of essential components and solutions. Every day we produce and distribute millions of small but essential products. Our international network extends to 28 countries, with headquarters in the United Kingdom and includes 14 manufacturing facilities, 24 distribution centers and 33 sales & service centers. At the center of everything is our purpose, to responsibly provide the products and services our customers need to succeed. Put simply, our purpose is why we exist as a company. Many companies claim to be changing the world; we don’t. But we do make a powerful difference to our customers. We make it work. Every one of us. Every day.

We are currently hiring a Customer Service Representative for our Flippin, AR location. This is a hybrid job that requires working onsite 3 days a week. The Customer Service Representative will be responsible for the handling of incoming orders via email or over the phone and respond to customers’ basic inquiries as they gain experience with the company’s products and services. The CSR will be expected to deliver a ‘Hassle Free’ experience to our customers on day-to-day basis.

Typical Job Responsibilities:

• Process orders, process blanket orders, and release schedules in order entry system.
• Review orders for availability, accuracy and pricing.
• Inform customers of shipping date and any possible delays.
• Answer customer phone calls and make outbound calls to customers for questions on orders, account, etc.
• Process standard quotes, working with other team members as needed.
• Respond to customer requests for invoices, shipping documents, and similar requests.
• Communicate clearly over the phone and via email and exemplify strong teamwork both internally & externally.
• Cooperate with other members of the team to meet customers’ needs.
• Maintain the highest standard of safety in the office and hold others to the same standard.
• Identify and assess customer’s needs to achieve satisfaction.
• Respond to customer inquiries within a prompt time frame.
• Meet daily metrics set for the CSR team in terms of calls taken
• Perform related job duties as assigned and required.

Qualifications:

• High school diploma and at least 1 year of related work experience in an office setting; experience working for a manufacturer of industrial products is a plus.
• Ability to respond promptly to all customer inquiries.
• Problem-solving skills.
• Basic to mid-level math and analytical skills.
• Proficient in Microsoft Office (Outlook, Excel, Outlook, Teams, and Word).
• Handle customer service inquiries with a sense of urgency.
• Must act with openness, honesty, and integrity.
• Must be detail oriented and accurate.
• Must have strong verbal and written communication skills.
• Must be patient, empathetic and be able to put oneself in the customer’s shoes.
• Must be a positive thinker/team player and have strong collaboration skills.

What We Offer:

This job offers a competitive hourly pay rate, annual bonus incentive, full benefits package, and generous paid time off.