Customer Service Representative

Crunch Fitness - JFF North America; Fayetteville (NC); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Free gym membership

Free uniforms

Training & development

401(k)

Employee discounts

Job summary

Crunch Fitness - JFF North America is seeking a Customer Service Representative (CSR) for a part-time hourly position at our Fayetteville location. You will greet members and guests, answer calls, and assist prospective members with memberships and promotions.

The role requires a high school diploma or equivalent, CPR/AED certification, and strong communication skills. Prior customer service and basic computer skills are preferred to help maintain member accounts and keep the club stocked and

Qualifications

• High school diploma or equivalent.
• CPR/AED certification (required).
• Customer service experience (1 year preferred).
• Proficient reading and writing skills.
• Basic computer proficiency.
• Professional attitude and upbeat personality.
• Efficient communication and interpersonal skills.
• Ability to multi-task in a busy environment.

Responsibilities

• Greet and check in members, guests, and prospective members.
• Answer phone calls politely and professionally.
• Inform prospective members about membership options and promotions.
• Update and manage member accounts.
• Ensure retail items are stocked.
• Operate the POS system and process payments.
• Help maintain club cleanliness and organization.
• Perform other duties as assigned.

Skills

Customer service

Communication skills

Multi-tasking

Basic computer skills

Positive attitude

Team player

Education

High school diploma or equivalent

CPR/AED certification

Tools

POS system

Job description

Benefits

• Free gym membership
• Free uniforms
• Training & development
• 401(k)
• Employee discounts

Join one of the fastest-growing fitness brands in the United States—Crunch Fitness!

At Crunch, we’re more than a gym—we’re a community built on energy, inclusivity, and results. We offer real opportunities for career growth, hands‑on leadership training, and strong earning potential in a fast‑paced, rewarding industry.

Our culture is rooted in diversity, acceptance, empowerment, and fun. We’re looking for passionate, charismatic individuals who bring positivity, motivation, and a commitment to helping others succeed. If you thrive in a dynamic environment and love connecting with people, we’d love to have you on our team.

Job Description

The Customer Service Representative (CSR) role ensures all members, guests, and prospective members receive top‑notch customer service. This is a part‑time, hourly non‑exempt position.

Responsibilities

• Greet and check in all members, guests, and prospective members.
• Answer phone calls in a polite and professional manner.
• Inform prospective members about our membership options and current promotions.
• Facilitate necessary updates to members’ accounts.
• Ensure all retail items are fully stocked.
• Operate the POS system and accept payments.
• Assist in maintaining the neatness and cleanliness of the club.
• Other duties as assigned.

Above description may be subject to change or alteration at any time.

Qualifications and Skills

• High school diploma or equivalent
• Customer service - 1 year (preferred)
• CPR/AED certification (required)
• Proficient reading and writing skills
• Basic computer proficiency
• Professional attitude
• Upbeat and positive personality
• Efficient and effective communication skills
• Ability to multi-task and excel in a busy environment

Physical Requirements

• Must be able to adjust and operate all club equipment.
• Ability to lift 50 lbs. and engage in physical activity, including lifting weights, squatting, bending, reaching, spotting, and prolonged standing/walking.

Hourly rate is subject to change by state.