Customer Service Representative

Crunch Fitness - JFF North America; Wilmington (NC); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Free gym membership

401(k)

Employee discounts

Free uniforms

Training & development

Job summary

Crunch Fitness is looking for a part-time Customer Service Representative to greet members, answer calls, and promote membership options. This hourly, non-exempt role supports a fast-paced club environment.

You'll update member accounts, stock items, process payments at the POS, and help keep the club clean and welcoming. Prior customer service experience is preferred; CPR/AED certification is required.

Qualifications

• High school diploma or equivalent is required or equivalent.
• CPR/AED certification is required.
• Customer service experience is preferred (1 year).
• Proficient reading and writing skills and basic computer proficiency.

Responsibilities

• Greet and check in all members, guests, and prospective members.
• Answer phone calls in a polite and professional manner.
• Inform prospective members about membership options and promotions.
• Facilitate necessary updates to members' accounts.
• Ensure all retail items are stocked.
• Operate the POS system and accept payments.
• Maintain the neatness and cleanliness of the club.
• Other duties as assigned.

Skills

Customer service

CPR/AED certification

Reading/writing skills

Basic computer skills

Professional attitude

Upbeat personality

Communication skills

Multi-tasking

Education

High school diploma or equivalent

Tools

POS system

Job description

Benefits

• Free gym membership
• 401(k)
• Employee discounts
• Free uniforms
• Training & development

Join one of the fastest-growing fitness brands in the United States—Crunch Fitness!

At Crunch, we’re more than a gym—we’re a community built on energy, inclusivity, and results. We offer real opportunities for career growth, hands‑on leadership training, and strong earning potential in a fast‑paced, rewarding industry.

Our culture is rooted in diversity, acceptance, empowerment, and fun. We’re looking for passionate, charismatic individuals who bring positivity, motivation, and a commitment to helping others succeed. If you thrive in a dynamic environment and love connecting with people, we’d love to have you on our team.

Job Description

The Customer Service Representative (CSR) role ensures all members, guests, and prospective members receive top‑notch customer service. This is a part‑time, hourly non‑exempt position.

Responsibilities

• Greet and check in all members, guests, and prospective members.
• Answer phone calls in a polite and professional manner.
• Inform prospective members about our membership options and current promotions.
• Facilitate necessary updates to members’ accounts.
• Ensure all retail items are fully stocked.
• Operate the POS system and accept payments.
• Assist in maintaining the neatness and cleanliness of the club.
• Other duties as assigned.

Above description may be subject to change or alteration at any time.

Qualifications and Skills

• High school diploma or equivalent
• Customer service - 1 year (preferred)
• CPR/AED certification (required)
• Proficient reading and writing skills
• Basic computer proficiency
• Professional attitude
• Upbeat and positive personality
• Efficient and effective communication skills
• Ability to multi‑task and excel in a busy environment

Physical Requirements

• Must be able to adjust and operate all club equipment.
• Ability to lift 50 lbs. and engage in physical activity, including lifting weights, squatting, bending, reaching, spotting, and prolonged standing/walking.

Hourly rate is subject to change by state.