Customer Service Representative

Crunch Fitness - JFF North America; Dupont Station (SC); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Free gym membership

Free uniforms

Training & development

401(k)

Employee discounts

Job summary

Crunch Fitness - JFF North America is seeking a Customer Service Representative (CSR) for our Dupont Station club in the United States. This part-time, hourly non-exempt role focuses on delivering top-tier service to members, guests, and prospective members.

You will greet and check in members, respond to calls, explain membership options, update accounts, stock retail, operate the POS, and help keep the club clean.

Qualifications

• High school diploma or equivalent.
• Customer service — 1 year (preferred).
• CPR/AED certification (required).
• Proficient reading and writing skills.
• Basic computer proficiency.
• Professional attitude.
• Upbeat and positive personality.
• Efficient and effective communication skills.
• Ability to multi-task and excel in a busy environment.

Responsibilities

• Greet and check in all members, guests, and prospective members.
• Answer phone calls in a polite and professional manner.
• Inform prospective members about our membership options and current promotions.
• Facilitate necessary updates to members’ accounts.
• Ensure all retail items are fully stocked.
• Operate the POS system and accept payments.
• Assist in maintaining the neatness and cleanliness of the club.
• Other duties as assigned.

Skills

Customer service

CPR/AED certification

Communication

Reading and writing

Basic computer proficiency

Professional attitude

Upbeat and positive personality

Multi-tasking

Education

High school diploma or equivalent

Job description

Benefits:

• Free gym membership
• Free uniforms
• Training & development
• 401(k)
• Employee discounts

Join one of the fastest-growing fitness brands in the United States—Crunch Fitness!

At Crunch, we’re more than a gym—we’re a community built on energy, inclusivity, and results. We offer real opportunities for career growth, hands-on leadership training, and strong earning potential in a fast-paced, rewarding industry.

Our culture is rooted in diversity, acceptance, empowerment, and fun. We’re looking for passionate, charismatic individuals who bring positivity, motivation, and a commitment to helping others succeed. If you thrive in a dynamic environment and love connecting with people, we’d love to have you on our team.

Job Description:

The Customer Service Representative (CSR) role ensures all members, guests, and prospective members receive top-notch customer service. This is a part-time, hourly non-exempt position.

Responsibilities:

• Greet and check in all members, guests, and prospective members.
• Answer phone calls in a polite and professional manner.
• Inform prospective members about our membership options and current promotions.
• Facilitate necessary updates to members’ accounts.
• Ensure all retail items are fully stocked.
• Operate the POS system and accept payments.
• Assist in maintaining the neatness and cleanliness of the club.
• Other duties as assigned.

Above description may be subject to change or alteration at any time.

Qualifications and Skills

• High school diploma or equivalent
• Customer service - 1 year (preferred)
• CPR/AED certification (required)
• Proficient reading and writing skills
• Basic computer proficiency
• Professional attitude
• Upbeat and positive personality
• Efficient and effective communication skills
• Ability to multi-task and excel in a busy environment

Physical Requirements

• Must be able to adjust and operate all club equipment.
• Ability to lift 50 lbs. and engage in physical activity, including lifting weights, squatting, bending, reaching, spotting, and prolonged standing/walking.

Hourly rate is subject to change by state.