Customer Service Representative

Talentify; Farmers Branch (TX); On-site; USD 2,066,000 - 2,617,000; Full time

Benefits offered by this job

Paid Time Off

Company holidays

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401k Company Match

Tuition reimbursement

Job summary

National Seating Mobility (NSM) seeks mission-driven team members to deliver 360-degree mobility solutions. This role focuses on assisting with order management, client coordination, and data entry to support service delivery and funding eligibility. A high school diploma and strong communication skills are required.

Join a values-driven workplace with opportunities to grow, located across multiple cities and ongoing expansion as part of NSM's commitment to helping clients move through life.

Qualifications

• High School Diploma or G.E.D. required.
• Strong communication skills, both written and verbal.
• Proficient with computers and basic software.
• Excellent organizational abilities and attention to detail.
• Customer/client focused with a service mindset.

Responsibilities

• Answer phone calls and manage phone requests and inquiries in a helpful and professional manner.
• Order management, coordinating with branch staff, clients, clinicians, and care givers.
• Assists in completion of work orders including verifying client information, equipment details, and funding eligibility.
• Performs various data entry, clerical tasks, assists with physical inventory, and accepts deliveries.

Skills

Communication

Computer skills

Organization

Customer focus

Education

High School Diploma

G.E.D.

Job description

What is it like to work at NSM?

National Seating & Mobility (NSM) serves a special mission. We provide each team member the opportunity to directly impact our clients’ lives. We are dedicated to providing the best care for our clients’ unique needs.

Whether the mobility needs are simple, complex, or somewhere in-between, National Seating and Mobility (NSM) is focused on providing our clients with 360-degree Complex Mobility Solutions. The solution may be customizing a power wheelchair, helping ensure independence and safety in the home or servicing equipment to keep our clients moving. At NSM, our goal is to help our clients move through life.

NSM is located in over 200 cities and Canada. We are consistently growing our business and poised for expansion and development, which can offer meaningful experiences to learn and grow with us.

Here at NSM, we are seeking mission-driven team members that can exemplify our HEARTS values: Honor, Excellence, Accountability, Respect, Teamwork, and Service.

Position Highlights:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Answer phone calls and manage phone requests and inquiries in a helpful and professional manner.
• Order management, coordinating with branch staff, clients, clinicians, and care givers.
• Assists in completion of work orders which may involve but is not limited to verification that all necessary client information is documented, equipment detail entry, and verification of eligibility for funding.
• Performs a variety of data entry, clerical support tasks, assists with physical inventory, and accepts delivery of goods when necessary.

Qualifications for this position:

• High School Diploma or G.E.D.
• Communication Proficiency
• Computer Proficiency
• Organizational Skills
• Customer/Client Focus

Benefits:

• Paid Time Off
• Company paid holidays
• Health, Dental, Vision, & Life Insurance
• 401k Company Match
• Tuition reimbursement and Education Assistance

We are looking to grow our enthusiastic and engaged team at National Seating Mobility. At NSM we are an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.

#NSMT1

Qualifications

Education

Preferred

• High School

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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