Customer Service Representative

Reynold's Body Shop; Fairview Station (IN); On-site; USD 32,000 - 42,000; Full time

Job summary

Reynold's Body Shop in Indiana is seeking a Customer Service Representative to provide excellent service to customers in a timely, friendly manner and to liaison between customers and the operations team.

You will greet customers, answer calls quickly, collect information, coordinate tows with estimators, organize files, manage payments, and keep the front office orderly while staying calm under pressure.

Qualifications

• High school diploma or GED required.
• Minimum of 1 year of related work experience, preferably in a customer service-related role.
• Comfortable using computers and basic software applications.

Responsibilities

• Greet all customers in a timely and professional manner, in person or on the phone.
• Answer calls within two rings and relay messages when needed.
• Ask questions and provide information to customers to assist them.
• Maintain a positive and professional attitude toward all customers at all times.
• Collect information sheets with personal and insurance details and relay to the Estimator.
• Set up and coordinate tows and communicate with the Estimator.
• Organize and file customer documents, tow sheets, and related forms for Estimator review.
• Document and collect payments when vehicles are ready for delivery to customers.
• Keep the front office organized to present a welcoming space for customers.
• Order and maintain office supplies as needed.
• Maintain company calendar ensuring adequate Estimators are available for customer estimates.
• Coordinate rental arrangements with providers (Enterprise, Hertz, etc.) if needed.
• Remain calm and professional around customers in distress.

Skills

Customer service

Computer skills

Education

High school diploma or GED

Job description

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The Customer Service Representative is primarily responsible for providing excellent service to the customer in a timely fashion. There is also a responsibility to answer each call efficiently and in a friendly, professional manner to ensure high-quality customer satisfaction. Additionally, the customer service representative will answer any questions necessary and act as a liaison between the customer and the operations team.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

• Greet all customers in a timely and professional manner, either on the phone or when a customer walks in the door
• Answer phone calls within 2 rings of an inbound call and give messages to the recipient immediately if the question cannot be answered
• Answer to the best of your ability any questions the customer may have
• Maintain a positive and professional attitude towards all customers at all times
• After greeting the customer over the phone or in person, have individual fill out the information sheet with personal and insurance information required. Once entered into computer, take information sheet back to the Estimator and let them know that the customer is waiting
• Set up any tows called in by a customer and coordinate and communicate with Estimator
• Start and organize customer files, fill out tow sheets and any other documents needed, and hand them to Estimator
• Document and collect all payments when vehicle is ready to be delivered back to the customer
• Organize front office daily to ensure space is presentable for customers
• Order any office supplies that are needed for employee’s use
• Organize and maintain a company calendar to ensure there are enough Estimators to help with customer’s estimates
• Call Enterprise, Hertz or another rental provider if customer is getting a rental to make sure that they are prepared with the car at the ready
• Ability to stay calm and professional around customers in distress

QUALIFICATIONS:

• High school diploma, GED, or work equivalent required
• Minimum of a year of related work experience, preferably in a customer service-related role
• Experience in automotive industry is desired but not required
• Comfortable using computers

This position description is intended to be dynamic and subject to change. Position requirements and essential functions may be altered from time to time based upon the needs of the organization and department. This position may be required to execute special projects or other related duties on occasion.