Customer Service Representative

USA MOT Motion Industries, Inc.; Fairmont (WV); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Health Insurance

401(k) with company match

Paid Time Off

Stock purchase plan

Tuition reimbursement

Wellness programs

Job summary

Motion Industries is seeking a Customer Service Representative II to ensure customer expectations are accurately determined and fully met. You may guide less experienced reps and support designated customers while handling order entry, quotes, and inquiries.

The role requires clear communication, multitasking, and negotiation skills, with a focus on service quality and profitability. This position is typically office-based with opportunities for growth and cross-functional support.

Qualifications

• Requires a high school diploma or GED with 3–5 years of related experience or equivalent.
• Excellent communication across written, verbal, and listening channels.
• Strong computer skills and ability to use standard business software.

Responsibilities

• Take orders by phone, fax, email, or walk-in to ensure accuracy and timely processing.
• Negotiate sale and purchase prices within defined parameters to influence gross profit.
• Adjust non-contract pricing to meet customer needs while maximizing MI profit.
• Build relationships to drive repeat business and improve processes.
• Maintain appropriate inventory levels to fulfill customer orders.

Skills

Communication

Multitasking

Computer skills

Negotiation

Product knowledge

Attention to detail

Education

High school diploma or GED

Job description

SUMMARY

Under general supervision, the Customer Service Representative II ensures customer expectations are accurately determined and are fully met. The Customer Service Representative II may provide guidance to less experienced Customer Service Representatives or may support specific customer(s).

JOB DUTIES

• Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).


• Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.


• May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.


• Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.


• Orders items to ensure appropriate inventory levels are maintained for customers.


• May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order.


• Expedites backorders. May pull inventory and prepare order for shipment to customer.


• Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.


• Determines the most cost effective shipping method for customer orders.


• May handle customer returns.


• May support specific customer(s).


• Assists less experienced Customer Service Representatives with addressing customer needs, including locating items and resolving problems.


• Performs other duties as assigned.


• Responds to customer inquiries regarding products, provides quotes, and handles order entry. Due to experience & training, may handle more challenging inquiries.

EDUCATION & EXPERIENCE

Typically requires a high school diploma or GED and three (3) to five (5) years of related experience or an equivalent combination.

KNOWLEDGE, SKILLS, ABILITIES

• Excellent communication skills including written, verbal, and listening.


• Ability to multi-task and time management skills required.


• Strong computer skills.


• Strong negotiation skills.


• Basic product knowledge.


• Reliability, organization, and attention to detail required.

COMPANY INFORMATION

Motion offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay.

Please keep in mind that this range is the base pay only and does not consider other components that make up the total rewards package for the position. If you are hired at Motion, your overall compensation will be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range. This position offers a starting hourly rate of $20.00 an hour. Many of our hourly positions have pay progression with set starting rates and you reach the top end of this range within 12 months of hire. For other positions, the starting rate will be determined based on individual skills, experience, and qualifications. We value the unique contributions of each team member and encourage candidates to discuss their backgrounds during the interview process.

• Health Insurance: Comprehensive medical, dental, and vision plans.


• Retirement Plan: 401(k) with company match.


• Paid Time Off: Vacation, personal days, holidays, sick days, and paternal leave


• Additional Perks: Employee stock purchase plan, tuition reimbursement, professional development opportunities, and wellness programs.

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

Since 1928, GPC has set the standards for performance and value for our customers and our stakeholders. Today, we’re proud to say we’re the largest global auto parts network and a leading industrial parts distributor, one that offers rewarding careers that combine small company feel with a global scale. Our strengths are in the relationships we build and the value we deliver by merging local expertise with a global force.