Customer Service Representative II

USA MOT Motion Industries, Inc.; Escanaba (MI); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Healthcare coverage

401(k)

Tuition reimbursement

Paid vacation

Sick leave

Holiday pay

Job summary

Motion Industries is seeking a Customer Service Representative II to accurately determine and meet customer expectations. You will process orders, negotiate pricing, and manage inventory to support timely shipments.

The role requires strong communication, multitasking, and organizational skills, with opportunities to guide junior staff and contribute to process improvements. A dependable team member will handle inquiries, quotes, and returns as needed.

Qualifications

• High school diploma or GED required.
• 3–5 years of related experience or equivalent.
• Excellent communication, negotiation, and multitasking abilities.

Responsibilities

• Place customer orders via telephone, fax, email, electronic methods, or walk-in (counter sales).
• Influence Motion Industries' gross profit through negotiating the sale price and purchase price within certain parameters.
• Adjust non-contract customer pricing to meet customer demands while maximizing profit.
• Build customer relationships to drive repeat business and repeat orders.
• Maintain appropriate inventory levels to fulfill customer orders.
• Place orders up to $5,000 per line and $10,000 per PO without approval.
• Expedite backorders and prepare orders for shipment to customers.
• Source products in branch, DC, or supplier inventories.
• Determine cost-effective shipping methods for orders.
• Handle customer returns when required.
• Support specific customers and assist less experienced reps.
• Respond to inquiries, provide quotes, and handle order entry; may tackle more complex inquiries with experience.

Skills

Communication skills

Multitasking

Time management

Computer skills

Negotiation

Product knowledge

Reliability

Organization

Attention to detail

Education

High school diploma or GED

3-5 years experience

Job description

SUMMARY:

Under general supervision, the Customer Service Representative II ensures customer expectations are accurately determined and are fully met. The Customer Service Representative II may provide guidance to less experienced Customer Service Representatives or may support specific customer(s).

JOB DUTIES:

• Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).
• Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.
• May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.
• Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.
• Orders items to ensure appropriate inventory levels are maintained for customers.
• May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order.
• Expedites backorders. May pull inventory and prepare order for shipment to customer.
• Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.
• Determines the most cost effective shipping method for customer orders.
• May handle customer returns.
• May support specific customer(s).
• Assists less experienced Customer Service Representatives with addressing customer needs, including locating items and resolving problems.
• Performs other duties as assigned.
• Responds to customer inquires regarding products, provides quotes, and handles order entry.
• Due to experience & training, may handle more challenging inquiries.

EDUCATION & EXPERIENCE:

Typically requires a high school diploma or GED and three (3) to five (5) years of related experience or an equivalent combination.

KNOWLEDGE, SKILLS, ABILITIES:

• Excellent communication skills including written, verbal, and listening.
• Ability to multi-task and time management skills required.
• Strong computer skills.
• Strong negotiation skills.
• Basic product knowledge.
• Reliability, organization, and attention to detail required.

COMPANY INFORMATION:

• Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay.

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

Since 1928, GPC has set the standards for performance and value for our customers and our stakeholders. Today, we're proud to say we're the largest global auto parts network and a leading industrial parts distributor, one that offers rewarding careers that combine small company feel with a global scale. Our strengths are in the relationships we build and the value we deliver by merging local expertise with a global force.