Motion Automation Intelligence- Customer Service Representative II

USA MOT Motion Industries, Inc.; Danvers (MA); On-site; USD 33,000 - 41,000; Full time

Benefits offered by this job

Healthcare coverage

401(k)

Tuition reimbursement

Paid vacation and holidays

Job summary

Motion Industries in Danvers, MA is seeking a Customer Service Representative II to determine and meet customer expectations. You may guide junior reps and support specific customers, handling orders, quotes, and inquiries.

The role emphasizes excellent communication, multitasking, and strong computer skills, with responsibilities spanning order entry, pricing, and inventory coordination.

Qualifications

• Excellent communication skills (written, verbal, listening).
• Ability to multi-task and manage time effectively.
• Strong computer skills and basic product knowledge.

Responsibilities

• Place customer orders via telephone, fax, email, or walk-in.
• Influence gross profit by negotiating price within parameters.
• Build customer relationships to drive repeat business and improve processes.
• Ensure inventory levels are maintained for customers.
• Handle order entry and respond to product inquiries and quotes.

Skills

Excellent communication

Multi-tasking

Time management

Strong computer skills

Negotiation skills

Basic product knowledge

Reliability & organization

Education

High School Diploma or GED

Job description

SUMMARY

Under general supervision, the Motion Automation Intelligence- Customer Service Representative II ensures customer expectations are accurately determined and are fully met. The Motion Automation Intelligence- Customer Service Representative II may provide guidance to less experienced Customer Service Representatives or may support specific customer(s).

JOB DUTIES

• Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).
• Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.
• May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.
• Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.
• Orders items to ensure appropriate inventory levels are maintained for customers.
• May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order.
• Expedites backorders. May pull inventory and prepare order for shipment to customer.
• Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.
• Determines the most cost effective shipping method for customer orders.
• May handle customer returns.
• May support specific customer(s).
• Assists less experienced Customer Service Representatives with addressing customer needs, including locating items and resolving problems.
• Performs other duties as assigned.
• Responds to customer inquires regarding products, provides quotes, and handles order entry. Due to experience & training, may handle more challenging inquires.

EDUCATION & EXPERIENCE

Typically requires a high school diploma or GED and three (3) to five (5) years of related experience or an equivalent combination.

KNOWLEDGE, SKILLS, ABILITIES

• Excellent communication skills including written, verbal, and listening.
• Ability to multi-task and time management skills required.
• Strong computer skills.
• Strong negotiation skills.
• Basic product knowledge.
• Reliability, organization, and attention to detail required.

COMPANY INFORMATION

Motion offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay. Please keep in mind that this is not a guarantee of compensation or salary, as final offer amount may vary based on factors including but not limited to experience and geographic location. It also does not consider other components that make up the total rewards package for the position. If you are hired at Motion, your overall compensation will be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range.

Pay: $24.34 - $30.43

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

Since 1928, GPC has set the standards for performance and value for our customers and our stakeholders. Today, we’re proud to say we’re the largest global auto parts network and a leading industrial parts distributor, one that offers rewarding careers that combine small company feel with a global scale. Our strengths are in the relationships we build and the value we deliver by merging local expertise with a global force.