Customer Service Representative

USA MOT Motion Industries, Inc.; Tampa (FL); On-site; USD 32,000 - 46,000; Full time

Job summary

Motion Industries in Tampa, FL seeks a Customer Service Representative to fulfill orders and handle incoming calls under supervision. You will respond to inquiries, provide quotes, and enter orders across phone, fax, email, or walk-in channels.

Responsibilities include pricing within parameters to influence gross profit, maintaining inventory visibility, coordinating shipping, expediting backorders, and assisting Account Representatives to ensure customer satisfaction.

Qualifications

• High school diploma or GED required, 0–3 years related experience.
• Excellent written and verbal communication skills; strong organizational abilities.

Responsibilities

• Respond to basic customer inquiries, provide quotes, and enter orders.
• Place orders via phone, fax, email, or in person (counter sales).
• Negotiate sale and purchase prices within parameters to influence gross profit.
• Build customer relationships to drive repeat business and support process improvements.
• Determine cost-effective shipping methods and expedite backorders; support returns.

Skills

Reliability/organization/attention to

Communication skills

Multi-tasking/time management

Computer skills

Product knowledge

Education

High school diploma or GED

Tools

CRM systems

Internet search tools

Job description

SUMMARY

Under close supervision, the Customer Service Representative is responsible for accurately fulfilling customer orders and managing incoming customer calls.

JOB DUTIES

• Responds to basic customer inquires regarding products, provides quotes, and handles order entry.
• Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).
• Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.
• May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.
• Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.
• Orders items to ensure appropriate inventory levels are maintained for customers.
• May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order.
• Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.
• Determines the most cost effective shipping method for customer orders.
• Partners with Account Representatives to ensure customer satisfaction.
• Expedites backorders.
• May pull inventory and prepare order for shipment to customer.
• May handle customer returns.
• Performs other duties as assigned.

EDUCATION & EXPERIENCE

• Typically requires a high school diploma or GED and zero (0) to three (3) years of related experience or an equivalent combination.

KNOWLEDGE, SKILLS, ABILITIES

• Reliability, organization, and attention to detail required.
• Strong communication skills including written, verbal, and listening.
• Ability to multi-task and time management skills required.
• Moderate computer skills, including information processing, communicating internally and externally via email, using business systems and searching capabilities to find products on the internet.
• Product knowledge is preferred.

LICENSES & CERTIFICATIONS

• Excellent driving record preferred. All company vehicles are subject to continuous video monitoring.

COMPANY INFORMATION

Motion offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay.

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic.

GPC’s policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

Since 1928, GPC has set the standards for performance and value for our customers and our stakeholders. Today, we’re proud to say we’re the largest global auto parts network and a leading industrial parts distributor, one that offers rewarding careers that combine small company feel with a global scale. Our strengths are in the relationships we build and the value we deliver by merging local expertise with a global force.