Customer Service Representative

Teledyne; Exton (PA); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Competitive pay and comprehensive健康健康

401(k) with company match

Paid time off and flexible work

Professional development and training

Employee wellness programs

Collaborative environment

Job summary

Teledyne is seeking a Customer Service Representative in Exton, PA to process and distribute inbound customer orders, provide confirmations, and generate quotes for repeat customers. You’ll collaborate with the GM and Business Development to ensure documentation and trade compliance.

You will support Finance on new customer creation, credit approvals, invoicing, and occasionally assist with order fulfilment, packaging, and shipping.

Qualifications

• Minimum 2-years of customer service and order processing experience in a B2B environment.
• Competence in MS Office suite, specifically Excel is required.
• Ability to communicate in an effective and professional manner to both external and internal parties.
• SAP experience is desired.
• Experience with CRM software is desired.
• Experience with order fulfilment and packaging is a plus.
• Experience with shipping and logistics is a plus.
• Ability to work well with others.
• Work well under pressure.

Responsibilities

• Process and distribute inbound customer orders in an accurate and timely manner.
• Provide appropriate order confirmations for the customer.
• Respond to inbound customer RFQs and generate quotes for repeat customers and low-volume requests.
• Adhere to company policies concerning contract compliance, approval tiers, and trade compliance.
• Coordinate with GM and Business Development ensuring documents from foreign customers are obtained and submitted for export approval.
• Monitor and request status from Trade Compliance as needed.
• Update relevant files and data tables in real time.
• Generate weekly order and quote reports and other reports as requested.
• Coordinate with other areas to ensure customer documents are completed and returned.
• Interact with Finance regarding new customer creation, credit approval, and invoicing issues.
• Assist Finance AR to obtain payment status from customers and follow-up when requested.
• Fulfil a backup role in order fulfillment, packaging, and shipping as necessary.
• Maintain both paper and electronic complete customer order records and documents.

Skills

MS Excel

Customer service

Communication skills

Teamwork

Order processing

B2B experience

Work well under pressure

Tools

SAP

CRM software

Job description

US - Exton, PA

Full time

REQ35052

Be visionary

Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, deepwater oil and gas exploration and production, medical imaging and pharmaceutical research.

We are looking for individuals who thrive on making an impact and want the excitement of being on a team that wins.

Job Description

Customer Service Representative

What You’ll Do:

• Process and distribute in-bound customer orders in an accurate and timely manner.
• Provide appropriate order confirmations for the customer.
• Respond to inbound customer RFQs and generate the quotes for repeat customers and lower volume requests.
• Understand and adhere to Company polices concerning contract compliance, approval tiers, and Trade compliance.
• Work closely with the GM and Business Development ensuring all necessary documents are obtained from foreign customers and submitted to Trade Compliance for export approval.
• Take a proactive role to monitor and request status from Trade Compliance
• Update relevant files and data tables in real time.
• Generate weekly order and quote reports, and other reports as requested.
• Coordinate with other areas to ensure customer documents are completed and returned, e.g. new supplier questionnaires.
• Interact with Finance concerning new customer creation, credit approval, and invoicing issues.
• When requested, assist Finance AR to obtain payment status from customers and follow-up.
• As necessary, fulfil a backup role in order fulfillment and packaging, and shipping.
• Maintain both paper and electronic complete customer order records and documents.

What You Need:

• Minimum 2-years of customer service and order processing experience in a B2B environment
• Competence in MS Office suite, specifically Excel is required.
• Ability to communicate in an effective and professional manner to both external and internal parties is required attribute.
• SAP experience is desired.
• Experience with CRM software is desired.
• Experience with order fulfilment and packaging is a plus.
• Experience with shipping and logistics is a plus.
• Ability to work well with others.
• Work well under pressure.

What we offer

• Competitive pay and comprehensive health benefits
• 401(k) with company match and retirement plans
• Paid time off and flexible work arrangements
• Professional development and training opportunities
• Employee wellness programs and assistance resources
• A collaborative environment working on mission-critical technology

Teledyne is an Equal Opportunity/Affirmative Action Employer.

All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Employment is contingent on background checks and compliance with applicable regulations.

Teledyne is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other characteristic or non-merit based factor made unlawful by federal, state, or local laws.

Teledyne provides enabling technologies to sense, transmit and analyze information for industrial growth markets, including aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, energy, medical imaging and pharmaceutical research.