Customer Service Representative

Teledyne Technologies Incorporated; Exton (PA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive pay

Health benefits

401(k) with company match

Paid time off

Professional development

Job summary

Teledyne Technologies Incorporated in Exton, PA is seeking a Customer Service Representative to process orders, respond to inquiries, and support trade compliance. You’ll collaborate with Finance, Sales, and Trade Compliance to ensure accurate documentation and timely delivery.

The role emphasizes data integrity, report generation, and proactive communication with customers and internal teams. If you thrive under pressure, excel in MS Excel, and have experience with SAP or CRM systems, this is a

Qualifications

• Minimum 2 years of customer service and order processing experience in a B2B environment.
• Proficiency in MS Office, especially Excel.
• Strong written and verbal communication with external and internal stakeholders.
• Experience with SAP and CRM software is desirable.

Responsibilities

• Process and distribute inbound customer orders accurately and timely.
• Provide order confirmations to customers.
• Respond to inbound RFQs and generate quotes for repeat customers and lower volume requests.
• Understand and adhere to company policies concerning contract compliance, approval tiers, and trade compliance.
• Collaborate with GM and Business Development to obtain and submit export documents for compliance.
• Monitor status with Trade Compliance and ensure documents are submitted for export approval.
• Update files and data tables in real time.
• Generate weekly order and quote reports; create other reports as needed.
• Coordinate with other areas to complete customer documents (e.g., supplier questionnaires).
• Interact with Finance regarding new customer creation, credit approval and invoicing issues.
• Assist AR to obtain payment status from customers and follow up as needed.
• Provide backup support in order fulfillment, packaging, and shipping.
• Maintain both paper and electronic customer order records.

Skills

Communication

Teamwork

Work under pressure

Customer service

Tools

SAP

CRM software

MS Excel

Job description

Be visionary

Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, deepwater oil and gas exploration and production, medical imaging and pharmaceutical research.

We are looking for individuals who thrive on making an impact and want the excitement of being on a team that wins.

Job Description

Customer Service Representative

What You’ll Do:

• Process and distribute in-bound customer orders in an accurate and timely manner.
• Provide appropriate order confirmations for the customer.
• Respond to inbound customer RFQs and generate the quotes for repeat customers and lower volume requests.
• Understand and adhere to Company polices concerning contract compliance, approval tiers, and Trade compliance.
• Work closely with the GM and Business Development ensuring all necessary documents are obtained from foreign customers and submitted to Trade Compliance for export approval.
  • Take a proactive role to monitor and request status from Trade Compliance
• Update relevant files and data tables in real time.
• Generate weekly order and quote reports, and other reports as requested.
• Coordinate with other areas to ensure customer documents are completed and returned, e.g. new supplier questionnaires.
• Interact with Finance concerning new customer creation, credit approval, and invoicing issues.
• When requested, assist Finance AR to obtain payment status from customers and follow-up.
• As necessary, fulfil a backup role in order fulfillment and packaging, and shipping.
• Maintain both paper and electronic complete customer order records and documents.

What You Need:

• Minimum 2-years of customer service and order processing experience in a B2B environment
• Competence in MS Office suite, specifically Excel is required.
• Ability to communicate in an effective and professional manner to both external and internal parties is required attribute.
• SAP experience is desired.
• Experience with CRM software is desired.
• Experience with order fulfilment and packaging is a plus.
• Experience with shipping and logistics is a plus.
• Ability to work well with others.
• Work well under pressure.

What we offer

• Competitive pay and comprehensive health benefits
• 401(k) with company match and retirement plans
• Paid time off and flexible work arrangements
• Professional development and training opportunities
• Employee wellness programs and assistance resources
• A collaborative environment working on mission‑critical technology

Teledyne is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Employment is contingent on background checks and compliance with applicable regulations.

Teledyne and all of our employees are committed to conducting business with the highest ethical standards. We require all employees to comply with all applicable laws, regulations, rules and regulatory orders. Our reputation for honesty, integrity and high ethics is as important to us as our reputation for making innovative sensing solutions.

Teledyne is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other characteristic or non‑merit based factor made unlawful by federal, state, or local laws.