Customer Service Representative

Regal Plastic; Evansdale (IA); On-site; USD 22,041 - 26,174; Full time

Benefits offered by this job

Full benefits including medical and dental

Paid time off and paid holidays

Paid training in the plastics industry

Job summary

Regal Plastic in Evansdale is searching for a Customer Service Representative to enhance relationships with business customers and support sales efforts. This role is not just about taking calls; you'll engage with clients and contribute to their satisfaction.

The position offers a starting pay of $16.00 to $19.00 per hour, along with full benefits including medical, dental, and 401(k). Ideal candidates will have strong problem-solving skills and a positive team attitude.

Embrace the opportunity for career growth in a stable work environment.

Qualifications

• Strong communication skills to assist customers.
• Ability to multitask in a fast-paced environment.
• Positive attitude and teamwork are essential.

Responsibilities

• Support business accounts with quotes and order follow-ups.
• Resolve customer inquiries efficiently.
• Track shipments to ensure timely delivery.
• Identify new business opportunities.

Skills

Excellent communicator

Strong problem-solving skills

Organized multitasker

Positive, team-focused attitude

Education

High school diploma or equivalent

Job description

Build your career, not just your resume.

For more than 70 years, Regal Plastic has been a trusted leader in distributing and fabricating plastic products that power industries across the U.S. Now we’re looking for a Customer Service Representative who’s ready to grow with us and be the face of our Evansdale branch.

This isn’t a high-turnover call center job. You’ll be building relationships with long-standing business customers, supporting sales teams, and learning a niche industry that offers room to advance.

What You’ll Do

• Support existing business accounts with quotes, bids, and order follow-ups.
• Answer and resolve customer calls and emails with accuracy and speed.
• Enter orders and track shipments to ensure on-time delivery.
• Partner with sales and management to identify new opportunities.
• Be the customer’s voice inside our company.

Hours are standard business hours, 8 a.m. to 4:30 p.m., Monday - Friday.

What We Offer

• Starting pay $16.00 - $19.00 / hour DOE
• Full benefits: Medical, Dental, Vision, Life, LTD, 401(k) w/ match
• Paid time off and paid holidays
• Paid training in the plastics industry—technical knowledge included

What We’re Looking For

• Excellent communicator with strong problem-solving skills.
• Organized multitasker who thrives in a fast-paced office/warehouse support role.
• Positive, team-focused attitude.
• High school diploma (or equivalent).

Ready to grow with Regal Plastic?

Apply today and take the first step toward a career with stability, growth, and impact.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.