Planning & Development Coordinator (Planner I / Permit Tech)

City of Maypearl; Town of Texas, Northern (WI, KY); Hybrid; USD 42.000 - 62.000; Vollzeit

Zusammenfassung

City of Maypearl in Wisconsin performs front-line customer service for permitting, planning, and plan review. The role processes permit applications, explains city codes, and provides information to citizens and applicants.

It also supports the Development Review Committee and maintains records related to permit and plan review activities. The position emphasizes courteous service, accuracy in filing, fee collection, and the ability to multitask in a busy office environment while ensuring timely

Qualifikationen

• Typing memos and documents accurately.
• Operating office equipment including computers, scanners, and copiers.
• Interpreting and applying building codes and permitting processes.
• Communicating effectively with a variety of individuals.
• Gathering and analyzing information to support planning functions.
• General knowledge of permitting software and learning new processes.
• Understanding local and state ordinance requirements.

Aufgaben

• Provide departmental information and customer service as the first contact for customers.
• Review and accept building, planning, and civil permit applications.
• Provide base level planning services including plan review, data analysis, and zoning functions.
• Oversee electronic submittals for permit applications and route for review.
• Accept residential and contractor applications, schedule inspections, and maintain records.
• Calculate permit fees, collect and reconcile receipts daily.
• Issue permits within scope of authority and provide administrative support as needed.
• Support the Development Review Committee and act as the primary point of contact for follow-up items.

Kenntnisse

Typing

Office equipment

Code interpretation

Communication

Multitasking

Customer service

Records management

Project management (planning)

Tools

Permitting software

Jobbeschreibung

Under the direct supervision of the Chief Community Development Officer, this role functions as the front-line lead customer service contact in the permitting department. As the lead, courtesy, customer service, and tact are essential elements of the job. This role also is expected to process permit applications and related documents, provide information and customer assistance, and explain City codes and policies to citizens and applicants. Finally, this role provides planning and plan review functions as assigned.

PRIMARY DUTIES AND RESPONSIBILITIES

• Provides departmental information and customer service; answers questions within the scope of authority and training as the first point of contact for customers
• Reviews and accepts building, planning, and civil permit applications
• Provides base level planning services for the City including plan review, data analysis, reports, notifications, platting and zoning functions.
• Oversees electronic submittals for permit applications for completeness and forwards the application to appropriate staff for review and processing
• Accepts residential and contractor permit applications; reviews supporting documentation for accuracy and completeness; schedules inspections
• Manages updates and maintains handouts, contractor registration forms, fee schedules, and policies.
• Maintains records and files associated with the plan review process, problems, and permits
• Calculates permit fees; collects fees and issues receipts; balances and reconciles receipts to monies collected at the end of each day
• Issues permits within the scope of authority
• Provides administrative support services as needed, including secretarial, receptionist, billing, cash management, and dispatch functions; research issues as requested
• Provide administrative support to the DRC (Development Review Committee) as needed, including receiving requests and applications, routing comments, follow-up and scheduling meetings, and other duties as assigned.
• Serves as the primary point of contact and conduit for follow-up emails and action items.
• Responds promptly to requests for information; provides technical information to City staff as authorized; assists the public within the scope of authority
• Oversees and establishes technical information to City staff for Public Information Requests as authorized
• Maintains permit log, files, and records management program for the department.
• Performs other duties aligned with the skills, authority, and pay grade, and have been determined to improve city operations.
• Other duties/functions as assigned to front-line department coverages.

KNOWLEDGE, SKILLS, AND ABILITIES

Knowledge of:

• Proper public contact and telephone etiquette
• Basic filing principles
• Principles of record keeping and records management;
• English usage, spelling, grammar, and punctuation
• Basic arithmetic principles
• Basic business letter writing and report preparation
• Basic knowledge of planning regulations

Skill in:

• Typing a variety of correspondence and documents
• Operating a variety of office equipment, including computers, photocopiers, and scanners
• Skilled in interpreting and applying applicable code requirements and permitting processes
• Skilled in communicating effectively with a variety of individuals
• Gathering and analyzing information and making recommendations based on findings and in support of organizational goals
• General knowledge of permitting software and shows aptitude for learning and advancing processes and procedures
• Knowledge of how to apply local and state ordinance requirements

Ability to:

• Tactfully respond to request and inquiries from the general public
• Understand City organization, operations, policies, and procedures
• Learn to read and comprehend building plans, permits, applications, and specifications
• Communicate technical requirements to architects, engineers, contractors, developers, and the general public
• Receive and record fees and fines efficiently and correctly
• Multitask in a fast-paced office/customer service environment
• Flexibly adapt to a variety of work situations and interruptions
• Provide prompt, courteous service to the public
• Organize work for appropriate and timely completions
• Prepare and review a variety of correspondence and reports
• Type at a speed necessary for successful job performance
• Work independently in the absence of supervision
• Communicate clearly and concisely, both orally and in writing
• Establish and maintain cooperative working relationships with those contacted in the course of work
• Maintain caseload as project manager for planning functions.