Customer Service Representative - Public Works Env Svcs

City of Frisco; Frisco (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

City of Frisco is seeking an Administrative Clerk to provide information by phone or in person, assist with plans, records, permits, and approvals, and handle billing processes. The role supports customers, processes receipts, balances cash, and opens mail. It also maintains databases and files and orders office supplies.

Duties include safe office practices, running errands, and performing other related tasks as assigned to support efficient city operations.

Qualifications

• Knowledge of customer service and public relations techniques.
• Knowledge of money handling policies and procedures.
• Knowledge of City policies and procedures.
• Skill in effective oral and written communications.
• Skill in entering, maintaining, updating and retrieving database information.
• Skill in resolving customer complaints and concerns.

Responsibilities

• Provides information, instruction and/or direction by telephone or direct contact related to area of assignment.
• Provides information for plans, records, permits and approvals to developers, contractors, City departments, and citizens.
• Prepares fees, charges, and billing information for mailing.
• Notifies customers of monies due, account renewal or follow up needed.
• Answers and directs telephone inquiries to appropriate staff member.
• Receives and prepares receipts for monies collected.
• Balances cash drawer and prepares bank deposits.
• Open, date stamps and distributes mail to appropriate personnel or department.
• Maintains and updates databases, spreadsheets, billing records, personal information, timesheets, records and files.
• Orders and maintains office supplies.

Skills

Customer service

Oral and written communication

Public relations techniques

Money handling policies

Database management

Complaint resolution

Job description

The intent of this position description is to provide a representative summary of the major duties and responsibilities performed by incumbent(s) in this position. Incumbent(s) may not be required to perform all duties in this description and incumbent(s) may be required to perform position-related tasks other than those specifically listed in this description.

Essential Job Functions

• Provides information, instruction and/or direction by telephone or direct contact related to area of assignment.
• Provides information for plans, records, permits and approvals to developers, contractors, City departments, and citizens.
• Prepares fees, charges, and billing information for mailing.
• Notifies customers of monies due, account renewal or follow up needed.
• Answers and directs telephone inquiries to appropriate staff member.
• Receives and prepares receipts for monies collected.
• Balances cash drawer and prepares bank deposits.
• Open, date stamps and distributes mail to appropriate personnel or department.
• Maintains and updates databases, spreadsheets, billing records, personal information, timesheets, records and files.
• Orders and maintains office supplies.
  

Other Important Duties

• Maintains a safe, clean office environment.
• Travels to run errands, pick up and deliver reports, mail, and supplies.
• Performs other related duties as assigned.

Knowledge, Skills, And Abilities

• Knowledge of technical information and procedures related to area of assignment.
• Knowledge of computers and related equipment, hardware and software for area of assignment.
• Knowledge of customer service and public relations techniques.
• Knowledge of money handling policies and procedures.
• Knowledge of City policies and procedures.
• Skill in effective oral and written communications.
• Skill in effectively responding to or referring technical inquiries related to area of assignment.
• Skill in entering, maintaining, updating and retrieving database information .
• Skill in computing accurate fees or payments due and providing receipts and change.
• Skill in resolving customer complaints and concerns.