Customer Service Representative

PLS; El Paso (TX); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Vacation

Opportunities for advancement

Ongoing training

Job summary

PLS is looking for a Customer Service Representative in El Paso, Texas. In this role, you will be the primary point of contact for customers, ensuring top-notch service while educating them about our products and services.

Ideal candidates will have previous customer service experience and the ability to engage with customers effectively. This position offers benefits including medical, dental, and 401(k) as part of a supportive team environment.

Qualifications

• Previous customer service experience in hospitality, financial services, retail, or restaurant preferred.
• Exceptional attention to detail and ability to multi-task.
• Professional appearance and demeanor.

Responsibilities

• Providing outstanding customer service to ensure repeat business.
• Educating customers on our products and services.
• Resolving customer complaints or referring complaints to the Store Manager.

Skills

Customer service experience

Multi-tasking

Detail-oriented

English fluency

Bilingual (English/Spanish)

Job description

This job is located at 1921 Montana Ave., EL Paso, TX 79903.

Position Overview

Customer Service Representatives (CSRs) are the primary point of contact with our customers. They serve as the face of PLS, delivering superior customer service, educating customers on our products and services, and maintaining company quality standards and compliance with all policies and procedures.

Job Responsibilities

• Providing outstanding customer service to ensure repeat business
• Educating customers on our products and services
• Ensuring all transactions are completed in compliance with federal, state, and local regulations
• Following company policies and procedures
• Maintaining a balanced cash drawer
• Completing all transactions accurately, including cash handling
• Using our point‑of‑sale system to access information and process transactions
• Resolving customer complaints or referring complaints to the Store Manager for resolution
• Helping to maintain a neat and clean store environment
• Performing other duties as instructed by management

Job Requirements

• Previous customer service experience in hospitality, financial services, retail, or restaurant preferred
• Ability, willingness, and comfort to engage with customers
• Ability to offer products and services based on customer needs
• Exceptional attention to detail and ability to multi‑task
• Professional appearance and demeanor
• Honesty and integrity
• Ability to work flexible hours, including early morning, evenings, weekends, and holidays
• English fluency required; English/Spanish bilingual a plus

Physical Requirements

• Must be able to stand for extended periods
• Ability to lift up to 15 lbs. with little assistance
• Must be able to work in restrictive spaces and maintain concentration in a busy environment with moderate to high noise levels

Benefits for eligible team members include medical/dental/vision, 401(k), vacation, opportunities for advancement, and ongoing training.

Core Values

• Communication
• Customer Focus
• Integrity and Trust
• Teamwork
• Results

PLS is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law. PLS is a drug‑free workplace. PLS provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify our Human Resources team. The decision on granting accommodation will be made on a case‑by‑case basis.

For jobs located in the City of Los Angeles, consistent with the requirements of the Fair Chance Initiative for Hiring Ordinance, qualified applicants with criminal histories will be considered for employment.