Customer Service Representative

Spectraforce Technologies, Inc.; Edison (NJ); On-site; USD 21,000 - 30,000; Full time

Job summary

Spectraforce Technologies, Inc. in Edison, NJ is seeking a Customer Service Representative for an onsite, 37.5-hour work week contract of 6 months with possible extension.

You will be the first point of contact for internal and external customers, greeting visitors and handling inquiries through reception and phone channels. Responsibilities include assisting with the workflow of insurance policies through application, underwriting, policy issue, delivery, and payment; coordinating underwriting

Qualifications

• Experience in a customer service or administrative role.
• Excellent written and verbal communication skills.
• Strong computer skills with proficiency in Microsoft Office Suite.
• Proven ability to multi-task effectively.
• Demonstrated professionalism, reliability, and strong organizational skills.

Responsibilities

• Greet visitors and manage inquiries through reception and phone channels.
• Assist customers at the service counter and ensure requests are handled promptly.
• Provide day-to-day customer service to agents, clients, and Field Management.
• Assist with workflow of new insurance policies through application, underwriting, policy issue, delivery and payment.
• Coordinate underwriting requirements by interacting with agents, clients, vendors, and underwriters.
• Assist in training and development of agents in underwriting and new business.
• Facilitate onboarding of new agents by processing contracts and licenses.
• Answer incoming calls and greet guests.
• Support management with meetings, event planning, reports, and compliance documents.

Skills

Customer service

Administrative support

Microsoft Office

Multi-tasking

Professionalism

Tools

Microsoft Office Suite

Job description

Customer Service Representative

Edison, NJ 08837 Onsite

Hours: 37.5-hour work week

Contract: 6-month, with possible extension

Customer-Facing Role:

Serve as the first point of contact for both internal and external customers, providing a professional and welcoming experience. Responsibilities include greeting visitors, managing inquiries through reception and phone channels, and assisting customers at the service counter while ensuring requests are handled promptly and efficiently.

Description

• Provide excellent day-to-day customer service to agents, clients, and Field Management, in person, over the phone, or via electronic communication
• Assist with the workflow of new insurance policies as they go through the stages of application, underwriting, policy issue, delivery, and payment
• Coordinate underwriting requirements for new insurance applications by interacting with agents, clients, outside medical vendors, and underwriters
• Assist in the training and development of agents in the areas of underwriting and new business (presentations, face to face, virtually)
• Facilitate the onboarding of new agents by processing their contracts and licenses
• Answer incoming calls and greet guests
• Support management in a variety of duties such as preparing for meetings, event planning, creating reports, pulling documentation for compliance reviews, etc.

Qualifications

• Ideal candidate should have experience in a customer service and/or administrative role
• Excellent written and verbal communication skills
• Strong computer skills with proficiency in the Microsoft Office Suite
• Proven ability to multi-task effectively
• Demonstrated professionalism, reliability, and strong organizational skills.