Customer Service Representative

Randstad USA; Duluth (GA); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading company is hiring Customer Service Representatives for remote positions in Duluth, GA. You will handle inbound calls, assist customers with various inquiries, and perform data entry tasks. Weekend availability is required, and a minimum of 2 years of experience is preferred. Competitive hourly pay starts at $17 during training and increases to $18 post-training, along with a comprehensive benefits package.

Benefits

Comprehensive benefits package

Medical, dental, and vision insurance

401K plan

Short-term disability

Qualifications

• Minimum 2 years of experience required.
• High School education required.

Responsibilities

• Responding to a high volume of incoming calls.
• Assisting members with benefit questions and billing inquiries.
• Heavy data entry and updating patient profiles.

Skills

Call Center Support

Empathy

CRM

Patient Support

Appointment Scheduling

Healthcare

Typing Skills

Basic Computer Skills

Interpersonal Sensitivity

Education

High School education

Job description

We are currently hiring for Temp to Hire Customer Service Representatives working at our client out of Duluth! These are remote positions but must be local to Duluth for equipment pickup. This position involves working in a remote call center environment handling inbound calls, follow-up calls, answering questions, and resolving issues for our customers.

Compensation:

• During Training: $17.00/hr
• After Training: $18.00/hr

Training Schedule:

• First 12 Weeks: Monday–Friday between 8:00 AM–4:30 PM or 11:30 AM–9:30 PM (schedule will fluctuate)

Post-Training Schedule:

• Set schedule with occasional adjustments based on call volume (notice always provided!)

Weekend availability is required. Shifts could be anytime from 7:00 AM to 9:30 PM MT (Monday–Sunday) with two days off during the week.

Please email your resume to [e-mail] for next steps. A computer and customer service assessment are required.

Responsibilities include:

• Responding to a high volume of incoming calls
• Assisting members with benefit questions, ordering ID cards, eligibility questions, billing inquiries, processing payments, etc.
• Heavy data entry and updating patient profiles/demographics
• Tracking interactions and ensuring compliance using dual screens and the latest technology
• Providing detailed information and demonstrating empathy to members

Essential functions:

• Working weekends

Skills required:

• Call Center Support
• Empathy
• CRM
• Patient Support
• Appointment Scheduling
• Healthcare
• Typing Skills
• Basic Computer Skills
• Interpersonal Sensitivity

Qualifications:

• Minimum 2 years of experience
• High School education required

Randstad is a global leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and work diligently to match your skills and qualifications to the right job and company. We offer temporary, temporary-to-permanent, and permanent opportunities. We work hard for our candidates.

Equal Opportunity Employer: We welcome applicants of all backgrounds and abilities. If you require a reasonable accommodation during the application or interview process, please contact [e-mail].

Pay will be based on factors including education, experience, location, job duties, and certifications. Randstad offers a comprehensive benefits package, including medical, dental, vision, AD&D, life insurance, short-term disability, and a 401K plan (eligibility required).

This job posting is open for thirty (30) days.