Customer Service Representative

Grayba; Diamond Bar (CA); On-site; USD 30,000 - 41,000; Full time

Benefits offered by this job

Medical, Dental, Vision benefits

Life Insurance

Flexible Spending Accounts

Disability Benefits

Profit Sharing

401(k) with company match

Paid Vacation & Sick Days

Paid Holidays

Paid Wellness Day

Volunteer time off

Educational Reimbursement

Career Development

Employee Recognition

Job summary

Graybar in Diamond Bar, CA is hiring a Customer Service Representative who serves as a key contact to ensure total customer satisfaction.

You will enter orders, answer calls and emails, assist with product selection, and coordinate pricing, expediting, billing and claims.

Strong communication and a passion for service are essential; 2+ years experience and a HS diploma are preferred.

Qualifications

• 2+ years of customer service experience preferred.
• High School education required; higher degree preferred.
• Strong communication and customer service mindset.

Responsibilities

• Enter orders and handle requests to ensure customer satisfaction.
• Handle calls and written correspondence professionally and timely.
• Sell Graybar goods and services on inbound calls.
• Provide product selection and application support.
• Coordinate service requests including pricing, expediting, billing, and claims.

Skills

Strong communication skills

Customer service passion

Enthusiasm and tact

Education

High School education

2 year or 4 year degree preferred

Job description

Make a difference. As a Customer Service Representative, you will serve as a key contact and liaison for customers to ensure their total satisfaction. You will interact with customers on an ongoing basis, entering orders, handling requests and providing support needed in a timely, professional and courteous manner.

In this role you will:

• Ensure every customer experience is top notch in quality
• Handle incoming and outgoing customer calls and written correspondence in a professional, timely manner, ensuring follow up on all customer issues
• Take an active role in selling Graybar goods and services on inbound calls
• Provide support on product selection and application
• Coordinate customer service requests including order entry, pricing, expediting, billing, order maintenance, credit and claims

What you bring to the table:

• Strong communication skills
• A passion for customer service
• Ability to handle a variety of customer situations with enthusiasm and tact
• 2+ years experience preferred
• High School education
• 2 year or 4 year degree preferred

Compensation Details:

The expected rate of pay for this position is $25.80 per hour

Shift Hours and Schedule:

Monday through Friday - 8:00am to 5:00pm

The Value of Graybar:

At Graybar, we are known for our comprehensive benefits and our employee stock ownership plan!

• Multiple plan options for Medical, Dental, Vision, and Prescription Drug benefits.
• Life Insurance coverage for you and options for your family.
• Save on expenses with Flexible Spending Accounts.
• Enjoy our Disability Benefits at no cost to you.
• Share in our success with Profit Sharing Plans.
• 401(k) Savings Plan with company match to help secure your future.
• Paid Vacation & Sick Days to spend time away from work or in case of an illness.
• Rest and recharge during our Paid Holidays throughout the year.
• Take advantage of our Paid Wellness Day to focus on preventive care and prioritize your health.
• Volunteer with Community Time Off to give back to the community.
• Predictable Work Schedules to plan your life: no weekends or nights for most roles.
• Celebrate your and others' achievements with our Employee Recognition Program.
• Reach your career goals with our Educational Reimbursement and Career Development Programs.
• And More Perks that support your well-being and career growth.

Benefit eligibility may vary across locations and roles, so be sure to check in with your recruiter for more information.

Why should you join Graybar?

At Graybar, our employees are the heart and soul of our company. We believe that employees with diverse perspectives bring the ideas and innovative thinking we need to solve our biggest challenges and compete in an ever-changing world. Consistent with our values, we welcome people from all backgrounds, cultures and experiences into our company because we believe it’s the right thing to do and the right way to run our business.

We want each of our employees to know that they matter and to feel a sense of belonging, ownership and inclusion at Graybar. We believe that everyone should be treated with dignity and respect, and we work to build a collaborative environment where our employees have the opportunity to grow, learn and make a difference, both as individuals and as part of the team. That’s what our employee ownership culture is all about: working as one team and moving forward together, while honoring the unique value each person brings to our company.

Equal Opportunity Employer/Vet/Disabled

Graybar, a Fortune 500 company, specializes in supply chain management services, and is a leading North American distributor of high quality components, equipment, and materials. We serve the construction market, the commercial, institutional, and government (CIG) market, and the industrial and utility markets. Graybar products and services support new construction, infrastructure updates, building renovation, facility maintenance, repair and operations, and original equipment manufacturing.