Customer Service Representative

Mt. Washington Pediatric Hospital; Des Moines (IA); On-site; USD 36,000 - 48,000; Full time

Job summary

Mt. Washington Pediatric Hospital in Des Moines, IA is seeking an Account Placement/Customer Service Specialist to assist the operations team with customer service inquiries, routine account placements and implementation of special vending programs.

The role carries moderate oversight with periodic follow-up to confirm task understanding, work quality, and answers to questions. A dependable, hardworking, service-oriented team player who is efficient, organized and tenacious with follow-through

Qualifications

• High school diploma required.
• Client retention of 95% or greater.
• Timely resolution and documentation of service calls and account transitions within parameters established for each account.

Responsibilities

• Respond to client and vendor inquiries and document in customer database.
• Review sales reports to identify potentially malfunctioning machines and machines that need to be collected.
• Assist in sourcing and qualifying 3rd party service providers.
• Communicate with vendors & clients, documenting and following up with service issues and account placements.
• Communicate service escalations and irregularities with suggested corrective action.
• Maintain database integrity, ensuring up-to-date documentation of contacts, properties, machine information and task notes with minimal discrepancies.
• Assist with vendor compliance issues.
• Support client retention goals and ensure service level targets are met.

Education

High school

Job description

• Location 8040 UNIVERSITY BLVD,Des Moines, IA, 50325,United States
• Job Category Sales
• Industry Technical Sales and Customer Support, Retail Sales
• Employee Type Non Union
• Required Degree High school
• Manage Others No

Contact information

• Phone [phone]
• Email [e-mail]

Description

• Respond to client and vendor inquiries and document in customer database.
• Review sales reports to identify potentially malfunctioning machines and machines that need to be collected.
• Assist in sourcing and qualifying 3rd party service providers.
• Communicate with vendors & clients, documenting and following up with service issues and account placements.
• Communicate service escalations and irregularities with suggest corrective action.
• Maintain database integrity, assuring up-to-date & complete documentation of contacts, properties, machine information and task notes with minimal discrepancies.
• Assist with vendor compliance issues
• Client retention of 95% or greater
• Assuretimely resolution and documentation of service calls and account transitions within the parameters established for each account

The Account Placement/Customer ServiceSpecialist reports to the Operations Manager, assisting the operations team with customer service inquiries, routine account placements and implementation of special vending programs. Position works with moderate oversight and direction with periodic follow-up to confirm task comprehension, work quality and answer questions.

Requirements

• Client retention of 95% or greater
• Assuretimely resolution and documentation of service calls and account transitions within the parameters established for each account

Summary

The Customer Service to the Operations Manager, assisting the operations team with customer service inquiries, routine account placements and implementation of special vending programs. Position works with moderate oversight and direction with periodic follow-up to confirm task comprehension, work quality and answer questions.

Candidate should be a dependable, hardworking, service-oriented team player that is efficient, organized and tenacious with follow through. He/She should be a good communicator that is both persuasive, firm and persistent. We are seeking an individual that pays attention to details and and remains calm under pressure with multiple distractions present.