Customer Service Representative

The Wittern Group; Des Moines (IA); On-site; USD 38,000 - 52,000; Full time

Job summary

The Wittern Group in Des Moines, IA seeks an Account Placement/Customer Service Specialist to support the operations team with customer inquiries, routine account placements and special vending program implementations.

The role requires reliable, detail-oriented teamwork and strong communication to ensure timely service resolutions, accurate documentation, and high client retention. Moderate oversight and collaboration with the Operations Manager are expected.

Qualifications

• Experience in customer service and vendor coordination.
• Strong communication and organizational skills.
• Ability to document in customer database.

Responsibilities

• Respond to client and vendor inquiries and document in customer database.
• Review sales reports to identify malfunctioning machines and those to be collected.
• Assist in sourcing and qualifying 3rd party service providers.
• Communicate with vendors and clients, documenting and following up with service issues and account placements.
• Communicate service escalations and irregularities with suggested corrective action.
• Maintain database integrity with up-to-date documentation of contacts, properties, machine information and task notes.
• Assist with vendor compliance issues.
• Aim for client retention of 95% or greater.
• Ensure timely resolution and documentation of service calls and account transitions.

Skills

Customer service

Vendor coordination

Data entry

Communication

Tools

CRM software

Database management

Job description

• Respond to client and vendor inquiries and document in customer database.
• Review sales reports to identify potentially malfunctioning machines and machines that need to be collected.
• Assist in sourcing and qualifying 3rd party service providers.
• Communicate with vendors & clients, documenting and following up with service issues and account placements.
• Communicate service escalations and irregularities with suggest corrective action.
• Maintain database integrity, assuring up-to-date & complete documentation of contacts, properties, machine information and task notes with minimal discrepancies.
• Assist with vendor compliance issues
• Client retention of 95% or greater
• Assure timely resolution and documentation of service calls and account transitions within the parameters established for each account

Brief Description

• Respond to client and vendor inquiries and document in customer database.
• Review sales reports to identify potentially malfunctioning machines and machines that need to be collected.
• Assist in sourcing and qualifying 3rd party service providers.
• Communicate with vendors & clients, documenting and following up with service issues and account placements.
• Communicate service escalations and irregularities with suggest corrective action.
• Maintain database integrity, assuring up-to-date & complete documentation of contacts, properties, machine information and task notes with minimal discrepancies.
• Assist with vendor compliance issues
• Client retention of 95% or greater
• Assure timely resolution and documentation of service calls and account transitions within the parameters established for each account

The Account Placement/Customer Service Specialist reports to the Operations Manager, assisting the operations team with customer service inquiries, routine account placements and implementation of special vending programs. Position works with moderate oversight and direction with periodic follow-up to confirm task comprehension, work quality and answer questions.

Requirements

• Client retention of 95% or greater
• Assure timely resolution and documentation of service calls and account transitions within the parameters established for each account

Summary

The Customer Service to the Operations Manager, assisting the operations team with customer service inquiries, routine account placements and implementation of special vending programs. Position works with moderate oversight and direction with periodic follow-up to confirm task comprehension, work quality and answer questions.

Candidate should be a dependable, hardworking, service-oriented team player that is efficient, organized and tenacious with follow through. He/She should be a good communicator that is both persuasive, firm and persistent. We are seeking an individual that pays attention to details and and remains calm under pressure with multiple distractions present.