CUSTOMER SERVICE REPRESENTATIVE

Lensa; Dearborn Heights (MI); Remote; USD 10,000 - 60,000; Full time

Job summary

An established industry player is looking for motivated individuals to join their customer service team. In this role, you will provide exceptional service to customers, assisting them with their shopping experience and ensuring the store is clean and well-stocked. You'll engage with customers positively, handle transactions accurately, and support store operations. This position offers a flexible full-time schedule, making it an exciting opportunity for those who thrive in a fast-paced retail environment. If you enjoy helping others and want to be part of a team that values community service, this role is perfect for you.

Qualifications

• Prefer completion of high school or equivalent.
• Experience in retail, hotel, restaurant, grocery or drug store environments is preferred.

Responsibilities

• Provide exceptional customer service and assist with merchandise selection.
• Maintain a clean and well-stocked store environment.
• Accurately handle customer transactions using the POS system.

Skills

Customer Focus

Communication Skills

Problem Solving/Decision Making

Strong Organizational Skills

Relationship Management

Education

High School Diploma or Equivalent

Tools

POS System

Job description

FT Customer Service Support Rep - Work From Home

Family Dollar is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve.

General Summary

As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers. Key priorities include greeting customers, assisting them with selection of merchandise, completing transactions, and answering questions regarding the store and merchandise.

Principle Duties and Responsibilities:

1. Provides customer engagement in a positive and approachable manner.
2. Assists in maintaining a clean, well-stocked store for customers during their shopping experience.
3. Helps in the unloading of merchandise from delivery trucks, organizes merchandise, and transports merchandise from stockroom to sales floor.
4. Independently stocks shelves and recovers merchandise in the store.
5. Accurately handles customer funds and processes transactions using the POS system.
6. Remains constantly aware of customer activity to ensure a safe and secure shopping environment.
7. Performs all other duties as assigned in order to maintain an effective and profitable store operation.

Position Requirements:

Education: Prefer completion of high school or equivalent. Ability to follow directives and interpret retail operational documents as assigned.

Experience: Prefer experience working in retail, hotel, restaurant, grocery or drug store environments.

Physical Requirements: Ability to regularly lift up to 40lbs. (and occasionally, up to 55 lbs.) from floor level to above shoulder height; must be able to meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling and repetitive lifting, with or without reasonable accommodation.

Availability: Ability to work flexible, full-time schedule to include days, evenings, weekends and holidays.

Skills and Competencies: Customer Focus, Developing Potential, Results Driven, Strong Organizational Skills, Communication Skills, Problem Solving/Decision Making, Job Knowledge and Relationship Management.

Dollar Tree and Family Dollar are Equal Opportunity employers.