Customer Service Representative

Paycom - ATS; Dalton (GA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401k

Life insurance

STD/LTD

Job summary

Paycom - ATS seeks a dedicated Customer Service Associate to assist internal and external customers with questions on products and specifications. You will communicate with customers daily by email and phone, maintain records, and help set up new accounts and pricing.

Collaboration with other departments ensures orders ship on time and issues are resolved promptly. The role requires a HS diploma/GED and at least 2 years of customer service experience, with AS400 experience preferred.

Qualifications

• HS diploma or GED required.
• 2+ years of customer service experience.
• AS400 experience required.

Responsibilities

• Interact with customers via email, phone, in person, and fax to handle tasks courteously and promptly.
• Maintain records of customer interactions and transactions.
• Set up new accounts and pricing for customers.
• Assist coworkers in resolving work issues and order setup.
• Process and track orders to ensure timely shipping.
• Coordinate with management to stay updated on product knowledge and pricing.

Skills

Customer service

AS400 experience

Communication

Education

HS diploma/GED

Job description

Job PurposeResponsible for assisting internal and external customers with questions on products, technical data/specs, and assisting architects on current systems and products.Duties and ResponsibilitiesDaily communication with customers via email, telephone, face to face, and fax to ensure task are being carried out in a courteous and timely mannerCommunicates with other departments to resolve any issues with ordersKeep records of customer interactions and transactions, recording details of inquiries, complaintsSet up new accounts and pricing for Crystal and Turf OutletAssist coworkers in resolving work issues such as: setting products up under correct selling codes, the maintenance of rolls, CAMS questions, etc.Responsible for working open orders, to ensure all orders ship in a timely mannerComplete credit card form and turn into the correct person to approveWork with the management team to stay updated on product knowledgeNegotiate freight rates and request expedited quotes from truck linesRequisitions or purchases supplies from vendorsQualificationsDegree: HS diploma/GEDExperience: 2+ years’ experience in Customer ServiceCourses/Certifications/Training: AS400 experience requiredJob OfferingSchedule/Type: Full-timeTravel: %0Annual Salary:Benefits: Health, dental, vision, 401k, life, STD/LTD, etc.…