Customer Service Representative

ProKatchers LLC; Dallas (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

ProKatchers LLC in Dallas, TX is seeking a Customer Service Representative to handle patient and provider inquiries via phone, email, and chat in a professional manner.

You will verify insurance eligibility and benefits, schedule appointments, process referrals and authorizations, and maintain a positive patient experience across interactions. This on-site role requires a high school diploma, adherence to HIPAA, and the ability to manage high-volume inquiries with empathy and accuracy.

Qualifications

• Education: High school diploma or GED required.
• Healthcare contact center experience valued.
• Ability to communicate clearly with patients and providers.

Responsibilities

• Respond to patient and provider inquiries via phone, email, and chat in a professional manner.
• Provided professional and courteous customer service through phone, email, and in-person interactions.
• Responded to high-volume customer inquiries, requests, and complaints while maintaining a positive experience.
• Verified insurance eligibility, benefits, and coverage information.
• Schedule, reschedule, and confirm patient appointments.
• Processed referrals, authorizations, and healthcare service requests.

Skills

Inbound Call Handling

Outbound Call Handling

Insurance Verification

HIPAA Compliance

Education

High School diploma or GED

Tools

EPIC EMR

Job description

Job Title : Customer Service Representative

Duration : 06+ months

Education : High school diploma or GED.

Shift : 6.30 AM - 3 PM Mon - Fri

11:00 AM - 7:30 PM Work Week: Friday - Tuesday

Specific Skills : Inbound & Outbound Call Handling

• Insurance Benefits & Eligibility Verification
• Claims Processing
• EPIC&EMR\
• HIPAA Regulations

Job Description:

• Respond to patient and provider inquiries via phone, email, and chat in a professional manner.
• Provided professional and courteous customer service through phone, email, and in-person interactions.
• Responded to high-volume customer inquiries, requests, and complaints while maintaining a positive experience.
• Verified insurance eligibility, benefits, and coverage information.
• Schedule, reschedule, and confirm patient appointments.
• Processed referrals, authorizations, and healthcare service requests.