Customer Service Representative

Motion; Dallas (TX); On-site; USD 30,000 - 50,000; Full time

Job summary

Motion is seeking a Customer Service Representative to join their team in Dallas, Texas. The role involves fulfilling customer orders, managing calls, and building lasting customer relationships. Ideal candidates will possess strong communication skills, attention to detail, and a reliable work ethic. The company offers a comprehensive benefits package and supports career development.

Benefits

Healthcare coverage

401(k)

Tuition reimbursement

Vacation benefits

Sick and holiday pay

Qualifications

• Typically requires zero to three years of related experience.
• Product knowledge is preferred.
• Moderate computer skills required.

Responsibilities

• Fulfills customer orders and manages incoming customer calls.
• Responds to customer inquiries and handles order entry.
• Builds customer relationships to drive repeat business.

Skills

Reliability

Attention to detail

Strong communication skills

Multi-tasking

Time management

Moderate computer skills

Education

High school diploma or GED

Job description

Join to apply for the Customer Service Representative role at Motion

1 week ago Be among the first 25 applicants

Join to apply for the Customer Service Representative role at Motion

Summary

Under close supervision, the Customer Service Representative is responsible for accurately fulfilling customer orders and managing incoming customer calls.

Summary

Under close supervision, the Customer Service Representative is responsible for accurately fulfilling customer orders and managing incoming customer calls.

Job Duties

• Responds to basic customer inquires regarding products, provides quotes, and handles order entry.
• Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).
• Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.
• May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.
• Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.
• Orders items to ensure appropriate inventory levels are maintained for customers.
• May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order.
• Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.
• Determines the most cost effective shipping method for customer orders.
• Partners with Account Representatives to ensure customer satisfaction.
• Expedites backorders. May pull inventory and prepare order for shipment to customer.
• May handle customer returns.
• Performs other duties as assigned.
  
  

Education & Experience

Typically requires a high school diploma or GED and zero (0) to three (3) years of related experience or an equivalent combination.

Knowledge, Skills, Abilities

• Reliability, organization, and attention to detail required.
• Strong communication skills including written, verbal, and listening.
• Ability to multi-task and time management skills required.
• Moderate computer skills, including information processing, communicating internally and externally via email, using business systems and searching capabilities to find products on the internet.
• Product knowledge is preferred.
  
  

Company Information

Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay.

Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest!

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Automation Machinery Manufacturing

Referrals increase your chances of interviewing at Motion by 2x

Sign in to set job alerts for “Customer Service Representative” roles.

Customer Service Representative - State Farm Agent Team Member

Carrollton, TX $48,000.00-$56,000.00 2 years ago

Entry-Level Contact Center Agent (Part-Time)

Entry-Level Call Center Agent (Full-Time)

Entry-Level Contact Center Agent (Full-Time)

Customer Service Agent (Hiring Immediately)

Entry-Level Customer Service Agent (Full-Time)

Healthcare Customer Service Representative - REMOTE 17.50

Customer Service Representative - State Farm Agent Team Member

Customer Care Representative Job Opening (Full-Time)

Customer Support Specialist for voice and chat account

Full-Time On-Site Call Center Representative

Customer Service Representative - Remote in CST or EST

Entry-Level Contact Center Job Openings (Immediately Hiring)

(Work From Home) Customer Engagement Agent

Customer Service Representative (Remote in Texas)

Entry-Level Telecom Customer Care Agent (Full-Time)

Work at Home Customer Service Agent (Full-Time & Part-Time) (TX)

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.