BENEFITS CUSTOMER SERVICE REPRESENTATIVE (CSR)

A-Line Staffing Solutions; Richardson (TX); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading staffing agency is seeking a Remote Benefits Customer Service Representative based in Richardson, TX. This position involves assisting customers with benefits inquiries and providing professional service via various communication channels. Candidates must possess a high school diploma or GED along with call center experience. Competitive pay of $17/hr is offered, with remote work opportunities after initial training on-site.

Benefits

Health, optical, dental, and life insurance

401(k) with company match after 1 year

Qualifications

• Strong call center experience is required.
• Must have a private and quiet workspace with internet.
• Attendance is mandatory for the first 90 days.

Responsibilities

• Build rapport and respond to customers with compassion.
• Maintain and document call and case notes accurately.
• Demonstrate compliance with HIPAA and data security.

Skills

Problem Solving

Customer Service

Computer Skills

Education

High School Diploma or GED

Job description

Job Description

A-Line Staffing is hiring for a Remote Benefits Customer Service Representative in Richardson!

If interested, APPLY NOW.

Brittney Blackman | [e-mail]

Benefits Customer Service Rep Highlights:

• This position is a contract assignment with potential to hire on permanently based on attendance, performance, and business needs.
• Benefits are available to full-time employees after 90 days of employment and include health, optical, dental, life, and short-term disability insurance.
• A 401(k) with a company match is available for full-time employees with 1 year of service on our eligibility dates.

Benefits Customer Service Rep Details:

• Location: MUST live within 1 hour of Richardson, TX 75081.
• On-site on the first day before going remote | start date TBD.
• Pay rate: $17/hr.
• Required Availability: Mon-Fri only, hours vary, 8-hour shift between 7a-7p | some OT required.
• 32 to 40 hours per week during training.
• OT hours may extend as late as 10p.

Benefits Customer Service Rep Responsibilities:

• Build rapport quickly and respond to speaking customers in a compassionate manner, exceeding expectations by responding respectfully, accurately, and timely.
• Consistently meet commitments via phone, email, and instant message.
• Customize customer service approach to meet various communication styles while maintaining professionalism and diplomacy during difficult calls.
• Handle confidential information with sensitivity and discretion in accordance with HIPAA, Data Privacy laws, and company data security requirements.
• Demonstrate knowledge, understanding, and compliance with company and client procedures and guidelines, providing appropriate and accurate information.
• Maintain and document complete and accurate call and case notes in English professionally.

Benefits Customer Service Rep Requirements:

• Verifiable High School Diploma or GED required.
• Attendance mandatory for the first 90 days.
• Call center experience required.
• Strong computer skills required.
• Strong problem-solving skills required.
• Must have a private/quiet workspace with internet connection.
• MUST live within 1 hour of Richardson, TX 75081.
• MUST be available for after-hours OT.

If interested, apply now.

Brittney Blackman | [e-mail]

Keywords: Outbound Calls, Claims, CSR, Call Center, Inbound Calls, Customer Service, Healthcare, Medical Terminology, HIPAA, Bilingual, Confidential Data, Compliance.

Meet Your Recruiter

Brittney Blackman