Customer Service Representative

Rowley Company; Dallas (TX); On-site; USD 60,000 - 80,000; Full time

Job summary

Rowley Company, a leading distributor of home décor products, seeks a Customer Experience Representative in Dallas, TX. This full-time position involves handling customer orders, inquiries, and complaints, requiring excellent communication skills and prior customer service experience. Join a dynamic team focusing on delivering top-tier service in a growing industry.

Qualifications

• Prior customer service experience is a must.
• Experience with sales is helpful.
• Must be able to speak and write in English.

Responsibilities

• Provide excellent customer service in a courteous and friendly manner.
• Process product sales orders via phone, fax or email.
• Assist customers with product knowledge and shipment tracking.

Skills

Customer service

Communication

Technical assistance

Computer skills

Typing skills

Education

High School Diploma

Tools

Microsoft Office

Sage MAS 500

Netsuite

Job description

This range is provided by Rowley Company. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$16.00/hr - $18.00/hr

Rowley Company is a leading manufacturer and international distributor of home décor products, offering value-added services and solutions to our professional trade and retail partners. Since 1962, Rowley has supported drapery and upholstery workrooms, installers, and designers with the tools, supplies, education, and technical expertise needed to grow their businesses. Our vast portfolio includes over 15,000 products available for same-day delivery, utilized worldwide in window covering design, fabrication, installation, quilting, and upholstery. We serve a diverse range of industries, including residential, retail, hospitality, healthcare, education, and marine.

The Customer Experience Representative (CER) is responsible for establishing and maintaining profitable relationships with customers on behalf of the company by answering incoming calls from customers placing product orders. They would also assist with fax/email orders, answer product inquiries and questions, handle complaints, troubleshoot problems and provide account information to customers.

Responsibilities:

• Provide excellent customer service in an outgoing, courteous, friendly and professional manner
• Process product sales orders for customers via phone, fax or email
• Assist customers in locating items in the sales catalog and/or website
• Assist customers with product knowledge or technical assistance
• Assist customers in tracking sales order shipments
• Assist customers with account information and process credit card payments
• Must be able to clearly speak and write in English
• Spanish speaking/writing skills are a plus*
• Must be polite, friendly and outgoing
• Must have excellent phone etiquette and people skills
• Must be able to work together, as a team, as well as independently
• Ability to follow through with questions from customers
• Ability to fax/email instructions and/or other document requests to customers
• Must possess strong computer and typing skills

Education/Experience Required:

• Prior customer service experience is a must
• Prior sales experience is helpful
• Prior knowledge of Sage MAS 500, Netsuite and Microsoft Office is helpful

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Wholesale

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