Customer Service Representative

Water Treatment Equipment Co; Crystal Lake (IL); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

401(k) with company match

Medical Insurance; Dental & Vision

Life Insurance (optional)

Flexible Spending Programs

Paid Time Off

Professional development assistance

Referral program

Onboarding Program

Job summary

U.S. Water Culligan Group is hiring a Customer Experience Associate in Crystal Lake, IL. The role focuses on delivering a positive customer experience from the first call through resolution and requires strong communication, problem-solving, and organizational skills.

You will work in-office, handle 60+ calls daily, assist with scheduling and billing, and collaborate with Service, Delivery, and Sales teams to ensure a smooth customer journey.

Qualifications

• 1+ years of customer service experience in a fast-paced environment.
• Comfortably handling high call volume inbound/outbound calls.
• Able to manage scheduling, billing, and customer data accurately.

Responsibilities

• Handle 60+ inbound and outbound calls daily, addressing service needs and account questions.
• Troubleshoot concerns and provide solutions with empathy and professionalism.
• Maintain accurate customer records and coordinate service appointments across teams.

Skills

Customer service

Communication

Problem solving

Multitasking

Teamwork

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

CRM systems

Job description

Responsive recruiter

Are you customer focused, organized, and someone who enjoys troubleshooting and helping people find solutions? Do you have experience working in a call center or fast paced customer service environment?

Join U.S. Water Culligan Group as a Customer Experience Associate and become part of one of the largest Culligan franchisees in North America. You will represent a brand recognized worldwide for quality, service, and innovation while supporting customers and helping create a great experience from the first call through resolution.

This is your opportunity to build your customer service and office skills with a respected industry leader that offers best in class products, a supportive team, competitive compensation, great benefits, and ongoing training and development to help you grow long term.

What We Offer

As a Culligan Customer Service Representative, you’ll have the opportunity to watch both your career and earnings potential take off.

Why Choose Culligan?

• Big company with a small-company feel
• Hourly wage + lead fees
• Commission and Monthly bonus opportunities
• Full benefits package after the 1st of the month following 60 days of employment

Our Benefits Include

• 401(k) plans with company match
• Company-paid portion of Medical Insurance; Dental & Vision Insurance Available
• Company-paid Life Insurance (optional buy-up available)
• Flexible Spending Programs
• Employee discounts
• Employee Assistance Program
• Referral program
• Paid Time Off
• Professional development assistance
• Opportunities for advancement
• Onboarding Program

Requirements

We Are Looking for Candidates Who:

• Genuinely enjoy helping people, providing great customer service, and resolving concerns with patience and strong problem solving skills
• Are comfortable handling a high volume of inbound calls and making outbound calls for customer follow up or collections
• Can accurately handle scheduling, billing, customer information, and other administrative tasks
• Communicate clearly and professionally, both verbally and in writing
• Are comfortable with computers, including email, scheduling, data entry, Microsoft Word, Excel, and Outlook; CRM experience is a plus
• Are organized, detail-oriented, and able to manage multiple tasks at once
• Are dependable, self motivated, and able to work independently as well as part of a team
• Are eager to learn, take direction, and continue developing their skills through training
• Have 1+ years of customer service experience in a fast paced environment, preferably in a call center or office setting
• Do not need a college degree
• Ability to pass a background check and drug screening including marijuana

Schedule

• 8-hour shift
• Monday-Friday schedule
• In-person office setting

PRIMARY JOB RESPONSIBILITIES (A Day In The Life)

As a Customer Experience Associate, you will be a key point of contact for both our customers and internal teams, helping create a positive and seamless experience across the organization.

You will:

• Manage 60+ inbound and outbound customer calls daily, assisting with service needs, account questions, billing, scheduling, and problem resolution
• Listen to customer needs, troubleshoot concerns, and provide solutions with patience, empathy, and professionalism
• Own customer issues through resolution, ensuring clear communication and timely follow up
• Coordinate service appointments, route deliveries, and installations across Service, Delivery, and Sales teams
• Build customer relationships through proactive follow up, collections, and service related outreach
• Identify opportunities to recommend additional products and services that meet customer needs
• Maintain accurate customer records, account updates, and interaction notes
• Collaborate across departments to ensure a smooth and consistent customer experience
• Support billing, reporting, inventory, and other operational needs that keep the customer experience running smoothly
• Participate in ongoing training and development to strengthen your customer service skills and support long term career growth

About Us

U.S. Water Culligan Group is one of the largest Culligan franchisees in North America, serving families and businesses with industry-leading water conditioning equipment across 13 locations.

Culligan is a global leader in water quality solutions with:

• 89 years of innovation and product excellence
• The Good Housekeeping Seal
• Consumer Digest "Best Buy" ratings
• The iconic "Hey Culligan Man!" recognition
• Industry-leading training, service, and support

This is your opportunity to work in a respected trade, represent a trusted brand, develop valuable hands on technical skills, and build a stable, high earning career in a growing industry.

Your application goes directly to the local U.S. Water Culligan Group hiring team responsible for making the hiring decision.

Compensation: $19.00 - $21.00 per hour

About Culligan

Great tasting water. Brighter future. Bigger job opportunities. Culligan is making a real difference in the lives of people all over the world by providing better, cleaner water through our suite of innovative products and exceptional customer service.

Culligan provides healthy, delicious water for our customers in their homes, offices, businesses, and industrial facilities around the world. Our complete line of water softeners, water filtration systems, commercial and industrial water treatment solutions, drinking water systems, whole-house filtration systems and bottled water delivery options set the standard in the water treatment industry.

This location is independently owned and operated. Your application will go directly to the owner, and all hiring decisions will be made by the management of this location. All inquiries about employment at this location should be made directly to the location owner, and not to Culligan Corporate.