Customer Service Representative

Hirsch Glass Corp; Cranbury Township (NJ); On-site; USD 60,835,000 - 82,325,000; Full time

Benefits offered by this job

Medical & dental insurance

Vision insurance

401K program

Paid time off

Job summary

Hirsch Glass Corp seeks a Customer Service Representative in Cranbury, NJ to manage accounts, process orders, and support payments and receivables. You will use Epicor P21 and Salesforce, coordinate with Operations, Sales and Accounting, and assist with viewing appointments for Spectrum Quartz products.

The role requires strong communication, multi-tasking, and a proactive service attitude, with a focus on accuracy and timely responses. On-site, Mon-Fri schedule with competitive hourly pay.

Qualifications

• High School Diploma, some college preferred.
• 3+ years of prior Customer Service experience.
• Excellent written and verbal communication skills.
• Experience using Microsoft 365, Salesforce (preferred).
• Comfort navigating computer software and multi-window environments.

Responsibilities

• Manage customer accounts and process orders using Epicor P21 and Salesforce.
• Collect payments, follow up on open receivables, provide real-time product availability and order status.
• Identify and escalate customer issues as needed, respond via phone and email.
• Assist customers in scheduling viewing appointments and walk-in quartz slab viewings.
• Collaborate with Operations, Sales and Accounting across US locations; back-up CSR for other sites.
• Maintain attention to detail, meet deadlines and work independently in a small office with remote team.

Skills

Customer service

Communication

Sales support

Order processing

Problem solving

Time management

Education

High School Diploma

Some college

Tools

Epicor P21

Salesforce

Microsoft 365

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Service Representative

Full Time Cranbury, NJ, US

2 days ago Requisition ID: 1146

Salary Range: $21.00 To $24.00 Hourly

Spectrum Quartz, by Hirsch Glass, is a premium surface that combines the beauty of natural stone with the renowned strength and durability of quartz. A leader in innovative blending techniques, Spectrum Quartz features a stunning combination of movement and depth.

What You’ll Be Doing:

As the main point of contact for local customers in a small office, your primary responsibility will be to manage customer accounts and process orders using Epicor P21 and Salesforce. Additionally, you will be responsible for collecting customer payments, following up on open receivables, and providing real-time and accurate information about product availability and order status and appropriately identifying and escalating customer issues. You will also assist customers in scheduling viewing appointments and facilitate walk-in quartz slab viewings while collaborating and effectively working cross functionally with Operations, Sales, and Accounting. The successful candidate should have an outgoing personality, perseverance, outstanding communication skills, ability to multi-task, self-reliance, and great time management skills.

Moreover, you will take complete ownership of customer orders and sample data processing, and respond to all customer inquiries in a prompt and professional manner via phone and email. You will collaborate daily with the Operations and Sales teams on customer accounts, orders, and delivery status. Additionally, you will act as a backup Customer Service Representative (CSR) for the other five (5) US locations, as needed. On occasion, perform additional duties as required and or requested.

A high degree of experience and comfort with computer software is mandatory, along with the ability to navigate in a multi-window based environment

Attention to details, establish priorities, meet deadlines, and work independently in a small office with a remote team

Sound judgment and problem-solving capabilities

Clean criminal and driving record

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Required Education and/or Experience:

High School Diploma, some college (preferred)

Three (3) or more years of prior Customer Service experience

Excellent written and verbal communication skills

Experience using Microsoft 365, Salesforce (preferred), and comfortable navigating computer software

Positive and self-motivated individual who can work independently

What We Offer:

Market competitive hourly rate. Great Mon-Fri. schedule, opt-in or opt-out of 90% company paid medical & dental healthcare plans, and vision insurance available, matching 401K program, paid time off, and paid holidays.