Customer Service Representative

Pittsburgh Paints Co.; Cranberry Township (Butler County); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Hybrid work arrangement

Job summary

The Pittsburgh Paints Company is seeking a Customer Service Representative in Cranberry Township, PA, to process orders by phone, fax, EDI and email. You will support dealer, export, eCommerce, company-owned stores, and Home Center customers in the US, Canada, and Puerto Rico according to established policies.

The role is hybrid (3 days in office) reporting to the Senior Supervisor of Customer Service. You will help ensure accurate order input and timely communication across teams to meet

Qualifications

• 2+ years in a customer service function or retail environment.
• Education in business management, marketing, accounting and computer science is desirable, applicable experience and/or Associate’s degree is required.
• Bilingual speaking skills (such as Spanish or French) would be great!

Responsibilities

• Ensure a flow of information to internal/external customers and business owners on all transactional related aspects including availability, order delivery and invoicing.
• Increase distribution efficiency by taking a sales initiative and resolving creative solutions to support the stocking strategy.
• Collaborate with sales personnel, distribution, transportation and finance to ensure that customer orders are shipped, and service level goals are met.
• Participate in special projects such as organize product lifts, launches and new product introductions.
• Participate as a member of a work team in developing team goals that improve service and look for ways to reduce cycle time.
• Ensure approval and accuracy on all requests before implementing transactions in the system.

Skills

Customer service experience

Bilingual

Education

Associate degree or equivalent

Job description

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.

As a Customer Service Representative at The Pittsburgh Paints Company, you will provide support by processing orders. You will be responsible for accurate input of customer orders by phone, fax, EDI and email. You will support dealer, export, eCommerce, company-owned stores, and Home Center customers in the US, Canada and Puerto Rico according to established policies.

You will be in a hybrid role (3 days in office) in Cranberry Township, PA reporting to the Senior Supervisor of Customer Service.

Key Responsibilities

• Ensure a flow of information to internal/external customers and business owners on all transactional related aspects including availability, order delivery and invoicing.
• Increase distribution efficiency by taking a sales initiative and resolving creative solutions to support the stocking strategy.
• Collaborate with sales personnel, distribution, transportation and finance to ensure that customer orders are shipped, and service level goals are met.
• Participate in special projects such as organize product lifts, launches and new product introductions.
• Participate as a member of a work team in developing team goals that improve service and look for ways to reduce cycle time.
• Ensure approval and accuracy on all requests before implementing transactions in the system.

Qualifications

• Education in business management, marketing, accounting and computer science is desirable, applicable experience and/or Associate’s degree is required.
• 2+ years in a customer service function or retail environment.
• Bilingual speaking skills (such as Spanish or French) would be great!

Applicants must be authorized to work in the U.S. without employment-based visa sponsorship (now or in the future). This includes H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visas).