Customer Service Representative

The Juris Agency; Cove Inlet (SC); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Life Insurance

Disability Insurance

Mon-Fri Schedule

Career Growth Opportunities

Retirement Plan

Job summary

Upstate Insurance Agency in Seneca, South Carolina is seeking a Customer Service Representative who genuinely enjoys connecting with others and helping clients navigate their coverage. This role places you at the heart of our community, offering friendly guidance and a reliable presence for neighbors.

You will be the heartbeat of our office, addressing inquiries with warmth, updating client files to keep information accurate, processing premium payments, and educating clients on policy details

Qualifications

• Previous experience in a customer-facing role.
• Strong command of Microsoft Office products.
• Excellent verbal and written communication skills.
• High school diploma or equivalent.

Responsibilities

• Serve as the primary point of contact for our policyholders, addressing their inquiries with clarity and warmth.
• Manage and update client files to ensure all information is accurate and current.
• Process premium payments and assist with policy endorsements to keep coverage perfectly aligned with client needs.
• Educate clients on their specific coverage details so they feel confident and secure in their protection.
• Maintain an inviting, helpful office atmosphere for every person who walks through our doors.

Skills

Communication

Customer-facing

Organizational skills

Attention to detail

Tools

Microsoft Office

Job description

Job Description

At Upstate Insurance Agency, we believe that insurance is about more than just policies— it is about the people behind them. Located in the heart of Seneca, South Carolina, our office acts as a neighborhood hub where residents know they can find reliable guidance and a friendly face. We are currently looking for a Customer Service Representative who genuinely enjoys connecting with others and helping them navigate the complexities of their coverage. You will be the heartbeat of our office, ensuring that every client feels heard, valued, and well-protected. We are a tight-knit crew that values transparency, patience, and a positive outlook. If you are someone who thrives on solving problems and loves the idea of making a real impact on your community every single day, you will fit right in here. We offer a supportive environment where your growth is encouraged and your contributions are truly appreciated. Come grow with us as we continue to look after the neighbors we serve.

Benefits

• Paid Time Off (PTO)
• Life Insurance
• Disability Insurance
• Mon-Fri Schedule
• Career Growth Opportunities
• Retirement Plan

Responsibilities

Serve as the primary point of contact for our policyholders, addressing their inquiries with clarity and warmth.

Manage and update client files to ensure all information is accurate and current.

Process premium payments and assist with policy endorsements to keep coverage perfectly aligned with client needs.

Educate clients on their specific coverage details so they feel confident and secure in their protection.

Maintain an inviting, helpful office atmosphere for every person who walks through our doors.

Requirements

Previous experience in a customer-facing role.

Strong command of Microsoft products.

Exceptional organizational skills and attention to detail.

Excellent verbal and written communication skills.

High school diploma or equivalent.