Customer Service Representative

Precision Electric Motor Sales; Corunna (MI); On-site; USD 34,000 - 45,000; Full time

Benefits offered by this job

401(k) matching

Employee Stock Ownership Plan

Health Insurance

Holiday Pay

Paid Time Off

Vision Insurance

Job summary

Precision Electric Motor Sales in Corunna, MI is seeking a dedicated Customer Service Representative to deliver outstanding support to our customers. You will handle inquiries, process orders, and help resolve issues to ensure a positive experience.

Key responsibilities include prompt communication via phone, email, or chat, careful record keeping, and collaboration with other departments to maintain service quality. A high school diploma and customer service experience are required.

Qualifications

• Proven experience as a Customer Service Representative or similar role.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to handle stressful situations with professionalism and patience.
• High school diploma or equivalent is required.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, or chat.
• Assist customers with product information, order status, and returns.
• Resolve customer complaints and issues efficiently and effectively.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with other departments to ensure customer satisfaction.
• Follow company policies and procedures to ensure consistent service quality.

Skills

Customer service experience

Communication skills

Problem-solving

Attention to detail

Stress management

Education

High school diploma or equivalent

Job description

At PEMS, We are always interested in talented individuals with industry experience to enrich our team.

Position: Customer Service Representative

Location: Corunna, MI

Job Id: 225

# of Openings: 1

Customer Service Representative

Job Description

We are seeking a dedicated and personable Customer Service Representative to join our team in Corunna, Michigan. The ideal candidate will be responsible for providing exceptional service to our customers by addressing inquiries, resolving issues, and ensuring a positive customer experience.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, or chat.
• Assist customers with product information, order status, and returns.
• Resolve customer complaints and issues efficiently and effectively.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with other departments to ensure customer satisfaction.
• Follow company policies and procedures to ensure consistent service quality.

Qualifications

• Proven experience as a Customer Service Representative or similar role.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to handle stressful situations with professionalism and patience.
• High school diploma or equivalent.
• 401(k) matching
• Employee Stock Ownership Plan
• Health Insurance
• Holiday Pay
• Paid Time Off
• Vision Insurance