Customer Service Representative

Million Colombia | Cutting-edge Real Estate Solutions; Coral Gables (FL); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading company in real estate solutions is seeking a Bilingual Customer Service Representative to provide empathetic and effective support. The role is remote, offers a competitive salary, and includes significant benefits such as health insurance and professional growth opportunities.

Benefits

Health insurance

Connectivity benefits

Wellness subsidy

Half-friday Off

Half-birthday Off

Qualifications

• B2 - C1 English level required.
• Bilingual administrative, commercial, or customer service experience (+1 year).

Responsibilities

• Answer questions or queries from users regarding the platform.
• Manage reservation cancellation and collect personal information.
• Resolve security deposit refund concerns with rental companies.

Skills

Bilingual administrative experience

Customer service experience

Job description

Bilingual Customer Service Representative provide empathetic yet effective solutions to our clients regarding our platform and services.

Your responsibilities will include:

• Answer questions or queries from users regarding the page, through the different service channels (Calls, messaging or emails).
• Answer questions about the reservation process.
• Manage reservation cancellation.
• Collect personal information from customers who call to make reservations.
• Lean on rental companies to resolve security deposit refund concerns.

Requirements:

• Full weekend availability.
• 2 days off on weekdays (to be negotiated).
• B2 - C1 English level.
• Bilingual administrative, commercial, or customer service experience (+1 year).

Our job conditions:

• 100% remote.
• 40 hours per week.
• Health insurance.
• Base salary starting at 4.000.000 COP/monthly.
• Connectivity benefits + Wellness subsidy + half-friday Off & half-birthday Off.
• Stability, professional growth, and excellent work environment.

FIND MORE ABOUT US: https://www.millioncareers.com.co/agente-servicio-al-cliente-biling%C3%BCe-colombia.html

https://holacarrentals.com/en-co?srsltid=AfmBOop71F2mq4UjaZMCECOzbHSbGXqVTuwHyfVIxoPwPkv_dG2iLenI