Customer Service Representative

National Seating & Mobility, Inc.; Connecticut; Hybrid; USD 36,000 - 52,000; Full time

Benefits offered by this job

Paid Time Off

401k Company Match

Tuition reimbursement and Education

Job summary

National Seating & Mobility, Inc. is seeking a Customer Service Representative for a full-time, day-shift role (Monday–Friday).

You will be the liaison between clients, caregivers, referral sources, and branch staff, upholding NSM's HEARTS values through clear, courteous communication. Responsibilities include answering phones, managing inquiries, coordinating orders with clinics, and assisting with work orders, data entry, and inventory tasks.

Qualifications

• High School Diploma or GED required.
• Strong organizational and communication skills.
• Customer-focused with ability to manage inquiries by phone.

Responsibilities

• Answer phone calls and manage phone requests and inquiries in a helpful and professional manner.
• Order management, coordinating with branch staff, clients, clinicians, and care givers.
• Assists in completion of work orders which may involve verification that client information is documented, equipment detail entry, and eligibility for funding.
• Performs data entry, clerical tasks, assists with inventory, and accepts delivery of goods when necessary.

Skills

Customer focus

Organizational skills

Phone etiquette/communication

Education

High School Diploma or GED

Job description

Full-time Opportunity| 8- hour shift (day) | Monday – Friday | Competitive Pay

The role as a Customer Service Representative is vital at National Seating and Mobility. Our shared mission to providing the best care for our clients’ needs begins with you. In this role you will be the acting liaison between our clients, care givers, and referral sources. We look to you to exemplify our HEARTS values through communication with branch leaderships, Rehabilitation Technology Suppliers (RTS), Technicians, and other office support personnel.

What is it like to work at NSM?

National Seating & Mobility (NSM) serves a special mission. We provide each team member the opportunity to directly impact our clients’ lives. We are dedicated to providing the best care for our clients’ unique needs.

Whether the mobility needs are simple, complex, or somewhere in-between, National Seating and Mobility (NSM) is focused on providing our clients with 360-degree Complex Mobility Solutions. The solution may be customizing a power wheelchair, helping ensure independence and safety in the home or servicing equipment to keep our clients moving. At NSM, our goal is to help our clients move through life.

NSM is located in over 200 cities and Canada. We are consistently growing our business and poised for expansion and development, which can offer meaningful experiences to learn and grow with us.

Here at NSM, we are seeking mission-driven team members that can exemplify our HEARTS values: Honor, Excellence, Accountability, Respect, Teamwork, and Service.

Position Highlights:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Answer phone calls and manage phone requests and inquiries in a helpful and professional manner.
• Order management, coordinating with branch staff, clients, clinicians, and care givers.
• Assists in completion of work orders which may involve but is not limited to verification that all necessary client information is documented, equipment detail entry, and verification of eligibility for funding.
• Performs a variety of data entry, clerical support tasks, assists with physical inventory, and accepts delivery of goods when necessary.

Qualifications for this position:

• High School Diploma or G.E.D.
• Organizational Skills
• Customer/Client Focus
• Paid Time Off
• 401k Company Match
• Tuition reimbursement and Education Assistance

We are looking to grow our enthusiastic and engaged team at National Seating Mobility. At NSM we are an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.

#NSMT1

Qualifications

Education

Preferred

High School or better.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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