Customer Service Representative

TSP Talent; Concord (NC); In loco; USD 42.000 - 54.000; Tempo pieno

Descrizione del lavoro

TSP talent seeks a Customer Engagement Specialist to assist residential and light commercial HVAC and plumbing customers via inbound calls and scheduling. You will explain service options, provide guidance, and deliver updates before and after technician visits.

Collaborate with technicians to confirm job details, verify customer information, and maintain accurate records while delivering calm, reliable support under pressure.

Competenze

• Strong communication and customer service skills.
• Organized with the ability to manage details and follow up effectively.
• Professional, personable demeanor and a calm, composed approach.
• Ability to document interactions accurately and coordinate with technicians.
• Commitment to reliability, quality workmanship, and customer trust.

Mansioni

• Answer inbound calls and assist customers in HVAC and plumbing services.
• Schedule and coordinate service appointments.
• Explain basic service options and provide accurate guidance.
• Deliver clear customer updates before and after technician visits.
• Coordinate with technicians to confirm job details and ensure accurate service information.

Conoscenze

Strong communication

Organized detail management

Calm professional demeanor

Documentation accuracy

Reliability and customer trust

Descrizione del lavoro

Customer Engagement Specialist

• Answer inbound calls and assist residential and light commercial HVAC and plumbing customers.
• Schedule and coordinate service appointments.
• Explain basic service options and provide accurate, professional guidance.
• Deliver clear customer updates before and after technician visits.
• Coordinate with technicians to confirm job details and ensure accurate service information.
• Verify customer details and maintain complete, accurate records in the system.
• Provide reliable, trustworthy customer support while staying calm under pressure.

Customer Engagement Specialist

• Answer inbound calls and assist residential and light commercial HVAC and plumbing customers.
• Schedule and coordinate service appointments.
• Explain basic service options and provide accurate, professional guidance.
• Deliver clear customer updates before and after technician visits.
• Coordinate with technicians to confirm job details and ensure accurate service information.
• Verify customer details and maintain complete, accurate records in the system.
• Provide reliable, trustworthy customer support while staying calm under pressure.

Qualifications & Skills

• Strong communication and customer service skills.
• Organized with the ability to manage details and follow up effectively.
• Professional, personable demeanor and a calm, composed approach.
• Ability to document interactions accurately and coordinate with technicians.
• Commitment to reliability, quality workmanship, and customer trust.