Customer Service Representative

Default Brand; Concord (CA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Employee Discount 10%–30%

Health/Dental/Vision Insurance

Life/Disability Insurance

401(k)

Paid Time off

Flex Spending Account

California Paid Sick Leave

Job summary

Ashley Furniture is hiring a Customer Service Representative to be the front-line ambassador in our stores. You will deliver exceptional service, handle orders, account information, and cash transactions while supporting store operations.

Join a growing team with opportunities for advancement and comprehensive benefits; hourly pay ranges from $18 to $22 and requires weekend/holiday flexibility.

Qualifications

• Legally authorized to work in the US.
• High school diploma or equivalent.
• 1 year of customer service, office, or administrative experience preferred.
• Knowledgeable in Microsoft Office and store systems.

Responsibilities

• Greet customers at front desk and provide professional service.
• Process sales orders accurately with proper approvals.
• Manage customer credit applications and financing.
• Handle cash and reconcile transactions per policy.
• Resolve inquiries and escalate complex issues as needed.
• Assist with audits, inventory, and compliance checks.
• Maintain records and prepare routine reports.
• Collaborate with sales, merchandisers, and staff.
• Operate POS and office software efficiently.
• Complete additional tasks as directed by management.

Skills

Customer service

Cash handling

Microsoft Office

POS systems

Retail software

Team collaboration

Problem resolution

Education

High school diploma

Tools

POS systems

Retail management software

Job description

• Pay or shift range: $18 USD to $22 USD
  The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Description

Come join the Ashley Family! With our customer base continuously growing, we are expanding our reach by opening more stores to meet the increasing demand. Our dedication to quality, style, and affordability has solidified our reputation as a trusted and recognized brand worldwide. Our sustained national expansion creates unlimited potential for career advancement. Ashley's commitment to internal promotion and professional development provides team members with extensive opportunities to grow and advance throughout our expanding United States.

Purpose at Ashley:

The CustomerService Representativeis the front-line ambassador for Ashley, responsible for delivering exceptional customer service and creating positive experiences for every customer. This position serves as the first point of contact for customers, providing administrative support to store operations whileassistingwith various office functions. TheCustomer Service Representativeplays a vital role in building customer relationships andsupportsthe operational excellence that drives Ashley's retail success.

What You’ll Do

• Front Desk & Customer Service : Greet all customers in a warm, professional mannerrepresentingAshley's brand image. Provide exceptional customer service through all interactions including in-person, phone, and email communications.
• Sales Order Support:Assistwith processing sales orders accurately and efficiently, ensuring all required documentation iscomplete,and proper approvals are obtained beforefinalizingtransactions.
• Customer Account Management: Process customer credit applications,assistwith financing arrangements, andmaintainaccuratecustomer account information in retail management systems.
• Cash Handling & Financial Procedures : Follow established cash handling procedures, process payments accurately, and reconcile transactions according to company policies under Office Manager supervision.
• Customer Issue Resolution: Address customer inquiries and concerns professionally, escalating complex issues toManagementasappropriate whilefollowing up to ensure resolution.
• Audit & Compliance Assistance : SupportManagementwith operational audits, inventory processes, and compliance checks by gathering required documentation and verifying accuracy of paperwork.
• Reporting & Documentation: Maintainaccuraterecords, prepare routine reports, and ensure all sales and office paperworkisproperly completed and filed according to company standards.
• Team Collaboration: Work cooperatively with sales team, merchandising personnel, and other store associates to ensure seamless customerexperienceand efficient store operations.
• Technology & Systems: Utilizepoint-of-sale systems, retail management software, Microsoft Office Suite, and other business tools to perform job duties efficiently and accurately.
• Complete any additional tasks as assigned by management

What You Bring

• Legally authorized to work in the US.
• At least 18 years old
• High school diploma or equivalent
• Knowledgeable Microsoft Office Suite and system transactions
• 1 year of customer service, office, and/or administrative experience, preferred
• Ability to work flexible hours, including weekends and holidays; including rotation for store opening and closing responsibilities–various shifts
• Thrive in a team environment

What’s In It for You:

When you join us, you are eligible to participate in our comprehensive benefits programs, which include:

• Extended health, dental benefits, and vision insurance
• Employee Discount from 10% - 30%
• Life/Disability Insurance
• Flex Spending Account
• 401K
• Paid Time off

Compensation : This position pays an hourly rate of $18.00- $22.00.

Benefits: When you join our family, you are eligible toparticipatein our comprehensive benefits programs whichincludeHealth, Dental, Vision, Life/Disability, Flexible Spending Accounts, 401(k),80 hourspaid vacation and40 hoursof California Paid Sick Leave.

Ashley values its diversity and is proud to be an equal opportunity employer.All employment decisions are madeon the basis ofan individual’s skills, qualifications, merit, and businessneeds.

To learn more about Ashley Furniture, our community engagement programs, environmental stewardship, and our core values, please visit our Corporate Social Responsibility information page: Corporate Social Responsibility

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.