Customer Service Representative

Linde Advanced Material Technologies; Concord (NH); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

401(k) matching

Paid holidays

Paid vacation

Job summary

Linde Advanced Material Technologies in Concord, NH, is looking for a detail-oriented customer service professional. Responsibilities include processing sales orders, providing customer information, and resolving order issues while adhering to departmental procedures.

The ideal candidate has an associate’s degree and at least five years of experience in customer service, strong communication skills, and proficiency in Oracle and Microsoft Office. Linde offers competitive compensation and comprehensive benefits.

Qualifications

• Associate’s degree or equivalent combination of education and work experience.
• Minimum of five (5) years of customer service experience.
• Experience with material requirements planning systems and Microsoft Office.

Responsibilities

• Process sales orders using the material requirements planning database system.
• Provide customers with pricing, availability, order status, and product information.
• Assist in resolving customer order issues and inquiries.

Skills

Customer service experience

Experience with material requirements planning systems

Strong communication skills

Organizational skills

Education

Associate's degree or equivalent

Tools

Oracle

Microsoft Office

Job description

Linde Advanced Material Technologies Inc. Concord, NH, United States | req29859

What you will enjoy doing

• process sales orders using the material requirements planning database system
• provide customers with pricing, availability, order status and product information
• assist in resolving customer order issues and inquiries
• ensure adherence to department procedures and customer purchase order requirements
• maintain compliance with export and accounting procedures
• file and manage invoices, purchase orders, export documents and related records

What Makes You Great

• Associate’s degree or equivalent combination of education and work experience
• minimum of five (5) years of customer service experience
• experience working with material requirements planning systems (e.g., Oracle) and Microsoft Office
• strong communication skills, including professional and positive phone presence
• self‑motivated, proactive, and able to work effectively in a fast‑paced team environment
• strong organizational skills with the ability to multitask, prioritize and manage time effectively

What we offer you

Linde offers competitive compensation and an outstanding benefits package. Enjoy access to health, dental, disability, and life insurance, paid holidays and vacation, 401(k) matching, pension benefits, an employee discount program, and opportunities for educational and professional growth. Additional compensation may vary depending on the position and organizational level.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, pregnancy, sexual orientation, gender identity or expression or any other reason prohibited by applicable law.

Linde Advanced Material Technologies Inc. acts responsibly towards its shareholders, business partners, employees, society and the environment in every one of its business areas, regions and locations across the globe. The company is committed to technologies and products that unite the goals of customer value and sustainable development.

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Therefore employees assigned may be required to perform additional job tasks required by the manager.