Customer Service Representative

Emerson Health; Concord (MA); On-site; USD 25,000 - 33,000; Part time

Job summary

Emerson Health in Concord, MA is seeking a Customer Service Representative to enhance patient experience through compassionate service and nutritional support. You will answer inquiries, assist with meal selections based on physician orders, and support patients with dietary needs in a fast-paced healthcare setting.

The role reports to the Customer Service Supervisor and emphasizes confidentiality, accuracy, and collaboration with dietary teams to ensure nutritious patient meals.

Qualifications

• High school diploma or equivalent preferred.
• Associate's or bachelor's degree preferred.
• 1 year of office, clerical, customer service, or healthcare administrative experience desired.
• Experience in hospital, medical office, dietary services or healthcare settings preferred.
• Professional telephone and communication skills preferred.

Responsibilities

• Respond promptly and professionally to patient inquiries and requests.
• Assist patients with meal selections based on prescribed dietary requirements.
• Support patients on a variety of specialized diets.
• Provide exceptional customer service while maintaining patient satisfaction.
• Accurately document and communicate patient information.
• Maintain confidentiality in accordance with healthcare privacy standards.
• Collaborate with dietary and healthcare teams to ensure quality patient service.
• Utilize hospital systems, including Meditech, to support daily operations.

Skills

Customer service

Verbal communication

Written communication

Interpersonal skills

English proficiency

Data entry

Multitasking

Education

High school diploma or equivalent

Associate's or Bachelor's degree preferred

Tools

Meditech

Job description

Schedule: Per Diem

Pay Range: $18.00 - $24.00 / Hourly

Shift: Variable Shifts

Hours: 6am-2:30pm, 7am-3:30pm, 9:30am-6:00pm, 10am-6:30pm

About this role

Join our healthcare team as a Customer Service Representative where you will play an important role in enhancing the patient experience through compassionate service and nutritional support.

Reporting to the Customer Service Supervisor, this position is responsible for handling patient inquiries in a courteous, professional, and timely manner. The ideal candidate will work directly with patients to assist with meal selections, support various dietary needs, and help ensure patients receive nutritious meals that align with physician-ordered diets.

This is an excellent opportunity for candidates with strong customer service skills who enjoy working in a fast-paced healthcare environment and making a positive impact on patient care.

Key Responsibilities

• Respond promptly and professionally to patient inquiries and requests
• Assist patients with meal selections based on prescribed dietary requirements
• Support patients on a variety of specialized diets
• Provide exceptional customer service while maintaining patient satisfaction
• Accurately document and communicate patient information
• Maintain confidentiality in accordance with healthcare privacy standards
• Collaborate with dietary and healthcare teams to ensure quality patient service
• Utilize hospital systems, including Meditech, to support daily operations

Education

• High school diploma or equivalent preferred
• Associate's or bachelor's degree preferred

Experience

• Minimum of 1 year of office, clerical, customer service, or healthcare administrative experience desired
• Prior hospital, medical office, dietary services, or healthcare experience preferred
• Professional telephone and communication skills desired

Licensure and/or Certification

• None required

Required Skills & Qualifications

• Working knowledge of the Meditech system preferred
• Excellent verbal and written communication skills
• Strong customer service and interpersonal skills
• Ability to read, write, and communicate effectively in English
• Strong computer and data entry skills
• Ability to maintain confidential information
• Ability to multitask in a fast-paced healthcare environment
• Passion for helping patients and supporting quality care

Why Join Us?

• Opportunity to make a meaningful impact on patient experience
• Collaborative and supportive healthcare team environment
• Valuable experience in healthcare customer service and nutrition support
• Growth opportunities within healthcare operations and patient services