Customer Service Representative

General Air Service & Supply Co Inc; Commerce City (CO); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K

Employee Stock Ownership Plan

Job summary

General Air Service & Supply Co Inc in Colorado seeks a Customer Service Agent to answer calls, input orders, and resolve issues. You’ll work with teams to ensure customers receive prompt, accurate service and build lasting relationships.

The role emphasizes problem solving, organization, and comfort with technology. You will handle quotes, coordinate with vendors, and follow up for post‑transaction satisfaction while maintaining a high volume of inquiries.

Qualifications

• High school diploma or equivalent.
• Strong communication and customer service skills.
• Ability to input customer orders and use computer systems.
• Ability to lift up to 50 lbs.
• Knowledge of gas industry products preferred.
• Ability to work in a team and handle high call volume.

Responsibilities

• Prepare and submit customer quotes.
• Resolve conflicts and/or issues with customers.
• Research product requests with vendors and purchasing departments.
• Follow up with customers for post-transaction satisfaction.
• Handle a high volume of inbound/outbound calls and emails.
• Develop customer relationships and maintain organization.

Skills

Communication skills

Customer service

Multitasking

MS Office

Problem solving

Organization

Detail oriented

Teamwork

Physical stamina

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Job Description:Do you believe that work matters? Well, we do too. In fact, General Air Service & Supply, recognized as a top workplace in the US since 2023 and in Colorado since 2020, is looking for a Customer Service Agent who wants to jump in head-first and help solve problems and increase our capacity in serving customers. You will directly contribute to ensuring all General Air Service & Supply customers get their needs met promptly and accurately.If you’re passionate about people, customer service, technical problems, and live to work hard and have fun, we want to talk to you.Competitive Benefits: Medical, dental, vision, 401K, ESOPPosition Description:We’re looking for an outgoing, energetic, and high performing Customer Service Representative with a desire to work in a team, answer a variety of calls, and support customers from all industries. The ideal candidate has a history of answering and responding to incoming telephone inquiries from customers, is comfortable with technology and inputting customer orders, and enjoys the thrill of problem solving.Your Day-to-Day:Skillfully prepare and submit customer quotesResearch and resolve conflicts and/or issues with customersSystematically research customer product requests through interaction with vendors and purchasing departmentsStrategically follow up with customers for post transaction and product satisfactionMaintain a high volume of activity including inbound and outbound calls and emailsSkillfully navigate multiple computer platformsExcel in developing customer relationshipsThrive on change while remaining highly organized, optimistic, and coachableWhat You Bring to the Team:Ability to communicate effectivelyStrategically and systematically drivenSelf-starter and able to expound beyond simple guidelinesFlexibility is a mustCapacity to multi-task and prioritize workloadsStrong desire for organization and detailsTechnically savvy and specifically skilled in MicrosoftTactfully and professionally handle difficult customer issuesHigh school diploma or equivalentKnowledge of gas industry products, processes, and welding equipment/supplies preferredCapability of lifting and/or moving up to 50 lbsAbility to sit or stand for long periods of timeFrequent repetitive motions related to data entryTeam player that enjoys hard work and having funWhy General Air:Our employees tell us that people choose General Air Service & Supply, many times until retirement, because of the way they are treated. They comment on feeling valued, empowered, and part of something special. In addition, we offer GREAT benefits:Comfortable and open work environmentCompetitive salaryEmployee Stock Ownership PlanMonthly profit sharing planWe pay 80% of employee insurance (medical/dental) premiumsWe provide Life Insurance coverage for employees, spouse, and dependentsOffer vision insuranceFree daily drinksFrequent celebrationsFun family-friendly eventsRisk-taking mentalityTuition and book reimbursement, as well as debt forgivenessAnd moreJoin us on our mission to serve and improve.General Air Service & Supply is an affirmative action employer and that race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law, are not taken into account in any employment decision.